ICT Technician

We are recruiting an experienced ICT Technician to join a busy IT Department in Knockbracken. This role offers a varied workload across multiple sites and is ideal for a proactive IT professional with strong technical skills and a passion for troubleshooting, system improvement, and customer support. About the Role You will play a key part in supporting, maintaining, and enhancing a range of IT systems. Working closely with senior IT staff, you will deliver high-quality technical support, resolve complex issues, and contribute to ongoing improvements across the organisation's ICT infrastructure., IT Support & Fault Resolution

• Provide end-user support, including diagnosing and resolving complex technical issues
• Manage incidents through the Help Desk system, liaising with third-party suppliers where required
• Support the delivery of the organisation's IT strategy in collaboration with senior colleagues
• Maintain accurate hardware and software inventory records

Hardware, Software & Systems Support

• Install, configure, test, and maintain IT equipment and applications
• Support third-party software systems and contribute to the rollout of new services
• Carry out site visits for maintenance, repairs, and IT assessments
• Participate in security-related duties, including backup processes in line with policy

Web & Intranet

• Assist with the development, maintenance, and improvement of intranet and website platforms

Teamwork & Continuous Improvement

• Contribute to team meetings and ICT projects
• Identify and implement improvements to processes and procedures
• Monitor and manage IT stock levels
• Take part in the on-call rota as required

Applicants must meet one of the following:

• A degree (or equivalent qualification) in an ICT-related discipline plus at least 1 year's relevant experience

OR

• An HND (or equivalent) in ICT plus at least 2 years' relevant experience

OR

• At least 4 years' experience supporting and installing network-based computer equipment

Additionally, you must have:

• Experience supporting PCs, printers, and network infrastructure (including switches)
• Working knowledge of Microsoft desktop applications and Windows Server environments
• Experience using Help Desk/Service Management systems
• Familiarity with intranet or web-based systems
• A full driving licence or access to suitable transport (essential for site visits; reasonable adjustments apply)
• Willingness to participate in an on-call rota