Graduate Technical Support Engineer

Reporting to the Lead Technical Support Engineer, you will commence your Engineering career within our Technical Support Team.

You will be engaged with our customers and dealers to support our products that are sold worldwide. You will receive training across our product range and on our systems.

Work life will be varied, including having both a desk based and hands on role in our factories and field locations, with opportunity to travel internationally when needed.

You will work alongside our experienced engineers, providing input and developing your own skillset in engineering, troubleshooting and customer engaging skills.

About The Role

Key duties and responsibilities:

• Provide technical product support to dealers and customers globally.
• Troubleshoot, diagnose and resolve problems and breakdowns remotely.
• Support our Astec Technical Assistance Centre's (ATAC) around the world.
• Work closely with other departments to develop and document procedures and solutions.
• Engage with our New Product Development team to help support delivery of robust and reliable machinery for our customers.
• Support Quality Improvement Team (QIT) efforts to rapidly identify root causes and resolve manufacturing, assembly, and design related issues.
• Develop technical content and administer technical training to customers and dealers as required.
• Support all Health and Safety Policies and Regulations, always ensuring safe working practices.

Do you have a valid Driving License license?, Do you have experience in SolidWorks?, + Educated to Third Level (HND or above) in Mechanical/Electrical Engineering or other related discipline.

• Proactive and courageous attitude towards Safety
• Excellent attitude towards customer focus.
• Strong interpersonal skills to work within a team, as well as on your own initiative.
• Technically minded with excellent problem-solving skills.
• Ability to manage multiple tasks at one time.
• Proficient in the use of Microsoft packages including Outlook, PowerPoint, Word and Excel.
• Excellent English verbal and written communication skills.
• Strong computer and IT systems skills.
• Ability to work effectively with a range of diversified cultures.
• Hold a valid clean driver's licence and passport

Desired Criteria *

• Field service experience around plant / machinery
• Experience working within the Materials Processing or Crushing/Screening/Conveyor industries
• Manufacturing / fabrication experience.
• AC electrical qualification/experience.
• 2D & 3D Drawing Packages including Autocad & Solid Works.

Pulled from the full job description

• Annual leave
• Life insurance
• Free parking
• Company pension
• Cycle to work scheme, Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Free work laptop, Competitive salary, Life insurance, Employee Assistance Scheme, Perks Card, Social Opportunities, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Not disclosed

The Telestack Story Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality. Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally. Company Culture Astec Omagh Telestack was purchased in 2014 by Astec Industries - the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build's much of the world's infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand. Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!