IT Service Manager

• IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.
• Technical Support - Provide hands-on support across hardware, software, networks, and user issues.
• Cloud Administration - Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration.
• User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.
• Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.
• Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.
• Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows.
• Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful but not required).

• Strong all-round IT capability across support, infrastructure, cloud, and service delivery.
• Experience with AWS and Azure environments.
• Ability to work independently and build structure in a transitioning IT landscape.
• Confident troubleshooting across Windows, networking, hardware, and business applications.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Understanding of compliance or similar regulated environments.
• Exposure to SolidWorks, CAD, or engineering-focused IT environments.
• Experience bringing outsourced IT functions in-house.