IT Support Specialist

Overview: The IT Support Specialist provides day-to-day technical support for employees across the company and assists the IT Manager with system administration, hardware/software maintenance, user onboarding, and technology projects. This role is designed for someone who wants to grow: the right candidate will gradually take on more complex responsibilities with servers, networks, cloud systems, and our ERP/logistics applications., * Provide day-to-day technical support for employees, including hardware and connectivity issues.

• Troubleshoot and resolve Tier 1-2 support tickets; escalate more complex issues.
• Assist with onboarding/offboarding tasks such as account setup, permissions, and hardware.
• Maintain and update IT equipment, including PCs, laptops, mobile devices, & other technology.
• Support system updates, security patches, and routine maintenance as directed.
• Help with network and server tasks at a basic level, learning more advanced responsibilities.
• Contribute to IT projects such as system upgrades and cybersecurity improvements.
• Participate in building IT documentation, SOPs, and long-term technology initiatives.

Do you have experience in Windows?, This position is highly service-oriented and requires strong communication skills, follow-through, and the desire to learn., * 1-3 years of experience in IT support, help desk, or desktop support (or strong internship/technical experience).

• Working knowledge of Windows OS, Microsoft 365, basic networking concepts, and common IT hardware.
• Strong communication skills with a customer-service mindset.
• Ability to prioritize, troubleshoot independently, and follow through on tasks.
• Interest in long-term professional growth within the company.

Preferred

• Experience with logistics or dispatch platforms, especially SmartLogics (or similar systems).
• Experience supporting ERPs or business applications.
• Basic understanding of SQL (queries, troubleshooting data issues, or willingness to learn).
• Familiarity with Active Directory, Windows Server, Intune/MDM tools, or cloud administration.
• CompTIA certifications (A+, Network+, Security+) or desire to obtain them with company support.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance