Salesforce Process and Implementation Specialist

As a field-based Salesforce (SFDC) Process and Implementation Specialist, you will serve as the primary liaison between the corporate SFDC team and your assigned Division. Your mission is to drive platform adoption across desktop and mobile by providing localized, tailored training that supplements corporate programs. By partnering with field sellers and leadership, you will ensure data integrity and eliminate fragmented reporting. Additionally, you will champion campaigns, national rollouts, provide critical feedback for system enhancements, and help standardize processes to enable accurate volume forecasting, asset management, and drive business strategy., * Understand the Business & Salesforce: Act as the subject matter expert, deeply understanding our business processes, go-to-market strategy, and the full capabilities of the Salesforce platforms

• Data Integrity: Leveraging data analysis to improve data quality, close the loop with the field team and define best practices.

• User Training & Development: Deliver comprehensive user training (onboarding, ongoing, and feature-specific) for all user roles

• User Adoption: Monitor Salesforce utilization and user feedback to identify pain points and training gaps to tailor content to specific user roles and business processes

• Seller Coaching: Ride along with the sellers to ensure/enhance mobile adoption, include direct observation and enforcement of opportunity creation practices at the point of entry.

• Leader Motivation & Coaching: Partner with sales leadership to motivate sellers and reinforce training through coaching, performance data analysis, and KPI adoption.

• Cross-Functional Alignment: Collaborate closely with Sales Leadership, RevOps, National, and Marketing to ensure all technology and enablement initiatives are fully aligned with the overarching sales strategy and business objectives.

• Drive Sales Growth: Support key performance indicators (KPIs) related to Salesforce adoption and sales effectiveness, translating data insights into actionable programs that drive sales growth.

• Sales Enablement Material: Create and maintain high-impact sales enablement content, including playbooks, process guides, talk tracks, and battlecards, ensuring alignment with sales methodologies and business objectives.

• Continuous Learning: A strong commitment to continuous learning and interest in understanding the core functionality and strategic value of the Salesforce platform, including its features, new releases, and overall roadmap.

• Support & Troubleshooting: Provide on-the-spot support to users, troubleshooting issues and helping them navigate the Salesforce platform.

• Associate degree or equivalent experience. Associate's Degree preferred with a study in either Information Systems, Computer Science, Business, or a related field with a strong focus on CRM systems.
• A proven track record of utilization of SFDC in a selling role.
• 1-2 years experience with Salesforce, * Bachelor's degree

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world., Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose., Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.