Help Desk / Computer Technician

The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for City systems and applications; configure and support computer hardware and software; work with user departments to configure and troubleshoot software and hardware. The work is performed under the direction of the Information Systems Director. Responsibilities

• Provides technical support across departments; escalates issues as needed
• Installs, configures, and maintains end-user hardware and software
• Manages inventory of devices, cables, and technology supplies
• Develops knowledge base articles and end-user training materials
• Assists with user accounts, environments, and network security access
• Supports VoIP systems and mobile device management
• Assists with staff training on applications and cybersecurity practices
• Supports security tools, monitoring, and issue resolution
• Assists with network connectivity, infrastructure, and troubleshooting (wired, fiber, wireless)
• Cross-trains with team members to ensure coverage
• Documents procedures and trains users on systems and processes
• Maintains technical knowledge through ongoing training
• Available for after-hours support and adheres to attendance expectations
• Locate the Job Description for further detail at: https://www.governmentjobs.com/careers/neenahwi/classspecs

Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Associate's degree in Computer Science, Management Information Systems, or related field

• 2 years professional information systems experience preferred
• Valid Driver's License

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid jury duty
• Flexible spending account
• Bereavement leave, * Full Pay Range: $25.95 -$37.09 with an expected hiring range of $25.95-$31.02 ($50,602.50-$60,489.00) depending on qualifications.
• The City of Neenah offers a comprehensive benefits package, including:

• Health, dental, and life insurance.
• Participation in the Wisconsin Retirement System (WRS).
• Paid holidays, sick leave, and vacation.