IT Technical Analyst

Pegasus Knowledge Solutions
Washington, United States of America
yesterday

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Washington, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Amazon Web Services (AWS)
Macintosh Computers
Apple Mac Systems
Azure
Bash
Computer Networks
Virtual Private Networks (VPN)
Python
Network Protocols
Powershell
Azure
Wide Area Networks
Diagnostic Tools
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
Cloud Platform System
Workspace ONE
Hardware Testing
Microsoft InTune
Information Technology
Casper Suite
User Accounts

Job description

Client is seeking a Sr. IT Technical Specialist to provide hands-on onsite technical support, advanced troubleshooting, and ongoing maintenance of IT systems and equipment. This role supports a major facility relocation project from Houston to the Washington/MD region and requires strong scripting, systems administration, and cross-platform support capabilities.

The ideal candidate brings a blend of Windows, Mac, mobile device management, automation scripting, and cloud platform familiarity, along with excellent communication and customer-support skills., * Provide onsite technical support for end users, IT equipment, and local infrastructure.

  • Support a facility move project, including device setup, system migrations, hardware validation, and environment readiness.
  • Perform advanced troubleshooting across Windows, macOS, mobile devices, and network components.
  • Develop and maintain automation scripts using PowerShell, Python, and Bash.
  • Manage user accounts, groups, and permissions across Active Directory, Azure AD, and MDM platforms.
  • Administer and maintain Windows and Mac OS environments, including imaging, patching, and configuration.
  • Support LAN/WAN/VPN troubleshooting and coordinate with network teams as needed.
  • Assist with cloud-related tasks across Azure, AWS, and Google Cloud environments.
  • Ensure adherence to ITIL processes for incident, problem, and change management.
  • Maintain accurate documentation, asset tracking, and operational runbooks.

Requirements

  • 5+ years of experience in IT Support, Systems Administration, or Technical Analyst roles.
  • Strong scripting experience with PowerShell, Python, and Bash.
  • Hands-on experience with MDM platforms (Intune, JAMF, Workspace ONE, etc.).
  • Advanced administration of Windows 10/11 and macOS.
  • Solid understanding of LAN/WAN/VPN, network protocols, and troubleshooting tools.
  • Experience managing user accounts, groups, and permissions in AD/Azure AD.
  • Familiarity with Azure, AWS, and Google Cloud environments.
  • Working knowledge of ITIL framework; ITIL Foundation preferred.

Preferred Certifications

· CompTIA A+, Network+, Security+

· Microsoft MCSA, MD-102, Azure Fundamentals (AZ-900)

· Any relevant cloud, network, or security certifications

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