Access Center Manager

The Access Center Manager leads Access Team operations under the System Director of Access, overseeing scheduling optimization, call center operations, and access analytics. This role partners with clinics and Digital Health, resolves stakeholder issues, and collaborates closely with the Referral Center Manager to improve processes and meet access KPIs, while working across teams and leadership on access policies and procedures.

• Lead and oversee MPN Access Team operations, ensuring performance meets system goals and Access KPIs.
• Manage, develop, and engage staff, including supervision of the scheduling template team, training, and staffing needs.
• Oversee provider scheduling templates in Oracle Health, including design, optimization, approvals, and compliance with established guidelines.
• Collaborate with operations, revenue cycle, IT, and clinical leadership to resolve issues, improve workflows, and enhance patient access.
• Monitor performance, ensure regulatory and policy compliance, and provide insights, reporting, and recommendations to leadership to drive continuous improvement.

Do you have experience in Team management?, Do you have a High school diploma or GED?, * High school diploma or equivalent plus 5 years of relevant technical experience, including 2 years in a leadership role demonstrating effective leadership and team-building.

• Associate degree in business, management, or a related technical field plus 3 years of relevant experience, including 1 year in a leadership role demonstrating effective leadership and team-building.

Additional Requirements:

• Experience with healthcare information systems (e.g., Oracle Health) and Microsoft Office Suite preferred.
• Experience with schedule management and medical template application preferred.
• Ability to work flexible hours, including occasional evenings and weekends, as needed.
• Required experience in ambulatory care clinic operations.
• Strong attention to detail with excellent organizational, time management, interpersonal, and written/verbal communication skills.

Pulled from the full job description

• Tuition reimbursement
• Paid time off
• Employee discount
• Paid holidays, * Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, 29 days of PTO, management incentive program, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

More Than Just Care, It's Community Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.