Conversational AI Developer

We are seeking a talented and passionate Conversational AI Developer to join our team on a 1-year contract. You will play a key role in creating innovative and engaging chatbots and virtual assistants for a higher education environment. This is a fully remote position for candidates located within the United States. (EXPERIENCE IN HIGHER ED ENV Preferred), * Drive the full lifecycle development - from design to deployment - of scalable chatbots and virtual assistants using Microsoft Bot Framework, Kore.ai, or similar Conversational AI technologies

• Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
• Integrate NLP and NLU techniques to enable chatbots to understand user intent and respond accurately
• Leverage Generative AI services to enhance chatbot responses with creativity and personalization
• Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms)
• Conduct thorough testing and debugging to ensure high performance and accuracy
• Monitor and analyze user interactions and chatbot performance to identify areas for improvement
• Stay current on the latest advancements in Conversational AI technologies and best practices

Do you have experience in Salesforce?, * 3+ years of experience in software development with a focus on conversational AI or chatbots

• Deep expertise in Azure Bot Framework v4, including Adaptive Dialogs, Waterfall Dialogs, and middleware customization
• Strong backend development skills with proficiency in C#, .NET, JavaScript, CSS, and HTML
• Hands-on experience with Azure Integration Services, including Azure Functions and Logic Apps
• Experience with Salesforce API integrations (REST/SOAP) - Live Agent handoffs, Knowledge base retrieval, and Case creation
• Experience configuring Azure Cosmos DB for conversation state, user data, and telemetry
• Experience implementing Hybrid AI strategies combining Azure CLU with Azure OpenAI/GPT models
• Familiarity with MuleSoft or similar ESB platforms for enterprise-grade data exchange
• Data-driven optimization skills using Power BI to analyze conversation logs and improve NLU accuracy
• SDLC leadership experience, including CI/CD pipeline setup for multi-environment bot deployments (Dev/Test/Prod)
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and manage multiple projects simultaneously

Nice to Have

• Prior experience in a higher education IT environment

$40 - $45 an hour - Contract