Level 3 Network / Server / Google Workspace Support Technician

Provide support for high level systems and manages lower level technicians. Identifies, researches, and resolves technical problems in various IT environments. Interfaces with end users and provides first level management for other employees. Employee will be expected to manage wireless and wired networks as well as server/desktop environments.

Do you have experience in macOS?, * Must be fluent with Windows server environments, Mac OS, VMWare virtualization, and Google Workspace

• Experience with Active Directory, GPO's, DNS, DHCP and backup services

• Good understanding of the physical aspects of networking is needed to troubleshoot end user connectivity issues

• Need to know how to design/create/distribute images to desktop computers

• Familiarity with next generation AV and Managed Detection & Response

• Partly relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require exercising independent judgment

• Must be able to maintain proper work guidelines and company procedure when not under immediate supervision, At least 3 YRs working as a Tier 3 level technician is required; K-12 experience is a plus Ability to communicate with Administrators, Teachers, Students, Staff, and Parents Great organizational skills and ability to multi-task in a fast-paced environment Strong troubleshooting, critical thinking, and documentation skills Positive and professional demeanor Preferred applicants will be ambitious, enthusiastic, outgoing, and punctual Experience with Barracuda Products / Services, G-Suite, VMWare, Dell Group Manager, familiarity with Windows OS, Microsoft Solutions, JAMF, iPads, and Smart Notebook Applicant must have a car to commute to different client sites as needed

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Health insurance
• Paid time off