User Support Specialist III

Under the management of the Assistant Director of IT for Client Services, the User Support Specialist III is responsible for supporting the RSDM user community, including travel to various RSDM sites located in Southern New Jersey. Duties include supporting all desktop related technologies throughout the RSDM academic, administrative, and clinical environments, and support of RSDM sites located in Southern New Jersey, and supporting various audiovisual deployments throughout all RSDM locations.

Among the key duties of this position are the following:

• Deploy and support desktop hardware and software technologies deployed to clinical, administrative and academic users.
• Ensure that use of desktop technologies complies with university and industry policies, regulations and operational standards.
• Act as a technology liaison to university OIT departments on behalf of RSDM end users.
• Perform delegated administrative duties for centrally deployed systems on behalf of RSDM, including endpoint management (Quest KACE) and endpoint protection (Cisco AMP for Endpoints).
• Diagnose and support network related issues for all off-site locations and coordinate with Rutgers Telecom and / or third-party ISPs toward issue resolution., Working Hours Standard Hours 37.50 Daily Work Shift Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position requires a fully on-site work arrangement and may be eligible for a compressed workweek or a flex workday schedule. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. Union Description HPAE 5094 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

• Bachelor's Degree in Liberal Arts, or a computer-related field.
• Equivalent education, experience and/or training may be substituted for the degree requirement.
• Three (3) years of experience in the use or support of desktop computing.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Demonstrated PC knowledge. Has the ability to conduct research online and work through problems.
• Demonstrated ability to identify and solve problems.
• Can effectively explain computer-related and service options to clients.
• Has advanced verbal/written communications and people skills.
• Demonstrates mechanical skills appropriate to desktop computer support.
• Ability to multi-task between trouble and service-related issues.
• Ability to develop and manage project work plans.
• Knowledge of industry standards and trends.

Preferred Qualifications

• A+, MCSE or Dell certifications are a plus.

Equipment Utilized Physical Demands and Work Environment PHYSICAL DEMANDS:

• Standing, sitting, walking, talking or hearing.
• Visual acuity to perform activities such as: viewing a computer terminal, reading, analyzing written information/data, etc., 1. * Do you have a Bachelor's Degree in Liberal Arts, or a computer-related field or equivalent education, experience and/or training that may be substituted for the degree requirement?

• yes
• no

2. • Do you have three (3) years of experience in the use or support of desktop computing?

Grade 24S Salary Details Minimum Salary 68147.000 Mid Range Salary 81720.000 Maximum Salary 96989.000, Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses., For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.