Helpdesk Support Specialist

• Help Desk Support I professional supporting IT operations and customer service functions., * Answer Help Desk calls and create trouble tickets
• Provide technical support for PC, network, and desktop issues
• Troubleshoot and resolve user issues remotely
• Escalate unresolved issues to appropriate support teams
• Monitor Help Desk email, voicemail, and service requests
• Maintain asset management and incident tracking systems

Do you have experience in Remote access software?, Do you have a Associate's degree?, * Associate's degree in Computer Science or higher degree required

• 2+ years of Help Desk, PC support, networking, or computer operations experience, * The ideal candidate will have experience with PC support, networking, help desk operations, and incident management in a fast-paced environment., * 2+ years of Help Desk, PC support, networking, or computer operations experience
• Strong troubleshooting and communication skills
• Experience with incident management systems and remote desktop support, * Help Desk, PC support, networking, or computer operations : 2 years (Required)
• Incident management systems : 1 year (Required)

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.