Junior Salesforce Administrator

This role supports the Global IT CRM team, focused on maintaining and enhancing Salesforce (Sales Cloud & Service Cloud) as part of ongoing CRM modernization initiatives. The environment is dynamic, with an emphasis on platform stability, user support, and incremental system improvements. This is a backfill for a 3-year contractor who grew within the team, offering strong opportunity for growth and long-term conversion.

• Administer and support Salesforce Sales Cloud & Service Cloud environments
• Manage day-to-day configuration, user support, and troubleshooting
• Build and maintain workflows, reports, dashboards, and data quality processes
• Partner with business and IT stakeholders to gather and translate requirements
• Support integrations with ERP/SAP and other enterprise systems
• Drive CRM optimization and small enhancement initiatives
• Maintain documentation and ensure global process alignment
• Provide Tier 1-2 production support and issue resolution

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Experience with SAP or ERP-integrated environments

• Exposure to manufacturing, supply chain, or packaging industries
• Familiarity with AI/automation within Salesforce ecosystem
• Knowledge of SQL, SOQL, HTML, or Visualforce
• Experience with BI tools (Tableau, Power BI, Qlik)
• Agile environment experience
• Salesforce Administrator Certification (preferred)
• Hands-on Salesforce administration experience
• Strong knowledge of Sales Cloud & Service Cloud
• Experience with reporting, dashboards, and data modeling best practices
• Background in IT support or CRM support roles
• Ability to work cross-functionally with technical and business teams

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.