Principal Technical Analyst - Customer Identity...

We are looking for a talented Principal Technical Analyst - Customer Identity & Access Management to join our team specializing in Systems/Information Technology in Atlanta, GA.

In this role, you will make an impact in the following ways:

• Customer Focus and Decision Quality: Build strong customer relationships and deliver customer-centric solutions while making timely, high-quality decisions that drive organizational progress.

• Talent Development and Direction: Support career growth by developing people to meet individual and organizational goals, while providing clear direction, effective delegation, and removing obstacles to ensure successful execution.

• Strategic Mindset: Anticipate future possibilities and translate insights into breakthrough strategies that align with long-term business objectives.

• Data Modeling and Performance Tuning: Create and test data models and scripts using industry standards and automation tools, while analyzing and resolving performance issues across applications, databases, and hardware.

• Solution Configuration and Design: Configure and test commercial off-the-shelf (COTS) applications and define solution designs with instrumentation and measurement to meet buildability, business, and compliance requirements.

• Functional Fit Analysis: Decompose systems into component parts to evaluate how effectively they interact and meet business, technical, and governance standards.

• Solution Modeling: Design and document models and diagrams using standardized tools and automation to support secure, compliant, and technically sound solutions.

• Values Differences: Embrace and leverage diverse perspectives and cultures to strengthen collaboration, innovation, and organizational effectiveness.

• Ability to create and manage the lifecycle of technical specifications that guide the development of applications, infrastructure, or complete solutions.

• Skill in evaluating potential solutions through technical analysis, including assessing the fit and viability of commercial off-the-shelf products versus custom-built alternatives.

• Experience delivering solutions that adhere to established standards and promote the reuse of components to improve efficiency and reduce costs.

• Proficiency in designing high-level and detailed infrastructure or application components-including interfaces, conversions, extensions, reports, and workflows-while meeting architecture, security, performance, scalability, and maintainability requirements.

• Capability to collaborate with IT technical service providers and infrastructure teams to ensure outsourced work meets specifications and key delivery parameters such as quality, schedule, cost, and performance.

• Participation in formal design and code reviews to ensure alignment with detailed specifications and adherence to coding standards across development teams.

• Initiative to identify and implement opportunities for reusability and automation in build and deployment processes to enhance delivery speed and operational efficiency.

• Contribution to testing strategies, documentation standards, and support materials, while providing advanced technical support and coaching to less experienced team members.

Education, Licenses, Certifications:

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant relevant experience required. 5-7 years of experience.

Core Requirements

• Experiencing in delivering of complex and scalable Customer Identity and Access Management (CIAM) solutions, ensuring alignment with business strategies

• Lead the design and implementation of CIAM solutions. Strong understanding of CIAM architecture patterns, standards, and guidelines

• Oversee the Integrating CIAM solutions with various enterprise applications, ensuring seamless access and user experience

• Hands-on experience with CIAM tools such as Salesforce IAM, Ping Identity, Okta, MS Entra External ID etc.

• Investigating and resolving critical issues within CIAM systems, including debugging and triaging logs across integrated systems

Must Have

• Proven experience in architecting and implementing large-scale CIAM platforms, including a strong understanding of IAM protocols (OAuth 2.0, OpenID Connect, SAML)

• A strong understanding of security principles, including encryption, token security, and session management.

• Excellent communication skills to include internal/external interaction, and documentation

• Proven ability to self-manage and complete project deliverables

Nice To Have

• Experience with the Salesforce.com platform. Sales Cloud, Service Cloud, CPQ, Experience Cloud etc. Experience in Force.com/Lightning/LWC/Apex, CICD/COPADO/JIRA/DevOps

• Experience with Lightning Pages, triggers, SOQL, SOSL, API, Flows, LWC, Web Services (SOAP & REST)

• Proficiency in data manipulation and analysis using SQL. Experience with Angular framework/Java.

• Stay up to date with new technologies and trends in identity management

• Salesforce Certified Platform Developer-I & II , Salesforce Certified App Builder