IT Support Technician

Our client, a personal care manufacturing company, is looking for a IT Support Technician to join their team! This will be a onsite role working out of their office in Clark. The successful candidate will have a Bachelor's degree, over 3 years of desktop support experience and experience using ServiceNow. Role Overview: Contract Role: 12 months Pay: $27.96/hr on W2 Responsibilities: Serve as the primary face of IT Support, providing professional, face-to-face technical assistance for walk-up employee inquiries. Responsible for configuring, imaging, and troubleshooting a diverse range of devices (Windows 11, Mac OS, iOS/Android) and enterprise software like Office 365 and Adobe Creative Cloud. Maintain conference room technology (Microsoft Teams Rooms), Cisco IP phones, network printers, and basic LAN/Wi-Fi connectivity. Manage user accounts via Azure Active Directory and track the entire incident lifecycle including asset inventory and knowledge base documentation within ServiceNow

Required Qualifications : Requires 3-5 years of proven desktop support experience or a bachelor's degree in a related field CompTIA A+ certification is preferred Expert in Windows 11, Mac OS, Microsoft Office 365, and Active Directory administration Proficiency in using ServiceNow (or similar ITSM tools) and a solid understanding of basic networking (TCP/IP, Wi-Fi) and endpoint security Excellent verbal and written English skills are essential for explaining technical concepts to non-technical users, with multilingual abilities being a strong advantage Needs a patient, welcoming demeanor with strong critical thinking skills to prioritize tasks in a high-pressure, fast-paced walk-up environment The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits. #LI-PK3