Director of Growth and Infrastructure

• We Build a Village - Connection is the foundation of our services. We create meaningful relationships, ensuring families and professionals feel supported every step of the way.
• Share Joy and Have Fun - Therapy should be empowering and joyful. We help families achieve and maintain "joie de vivre"-the joy of life-through our work.

Your Role:

The Director of Growth & Infrastructure is responsible for expanding access to pediatric therapy services while building and maintaining the systems, technology, and clinic environments that support sustainable growth.

A crucial Leadership team position, this role sits at the intersection of growth, systems, and environment, with a primary focus on increasing the number of families accessing care, strengthening clinician recruitment pipelines, and ensuring the infrastructure behind that growth is reliable and scalable. This is a cross-functional role with significant ownership and the opportunity to shape how Playabilities grows over time.

This role focuses on the infrastructure that enables growth and supports operational success, including:

• External growth channels such as referrals, marketing, and community partnerships
• Technology ecosystem
• Facility operations and vendor management

The Director of Growth & Infrastructure partners closely with the Director of Operations to ensure that growth strategies and infrastructure improvements align with clinic capacity and team needs.

Core Areas of Ownership:

1. Growth & Access to Care (75%)

Leads initiatives that increase the number of families accessing services and strengthen the pipeline of clinicians joining Playabilities.

Client Growth

• Drive strategies to increase new client requests and evaluations across all clinics
• Optimize referral pathways, including physician relationships, community partnerships, and digital channels.
• Partner with scheduling and leadership to identify and reduce barriers to access
• Monitor and act on key growth metrics (referrals, conversions, access timelines)

Community & Relationship Development

• Build and maintain relationships with referral sources, pediatricians, schools, and community organizations
• Represent Playabilities in the community to expand awareness and trust

Campaign Execution and Ownership

• Plan and execute multi-channel marketing campaigns aligned with monthly themes and growth priorities
• Own campaign performance from concept through execution, measurement, and translate insights into actional improvements
• Coordinate with internal and external resources to ensure timely delivery of marketing initiatives

Content and Messaging Strategy

• Guide content strategy to ensure messaging is clear, consistent, and aligned with Playabilities' brand and values
• Partner on development of blogs, social media, email campaigns, and parent resources
• Ensure content supports both education and conversion

Recruitment Support

• Partner with HR and leadership to strengthen clinician recruiting pipelines
• Support marketing strategies that attract aligned, high-quality candidates
• Identify new channels and partnerships to expand applicant flow

2. Technology Ecosystem (10%)

Ensures that technology and systems effectively support team efficiency, scalability, and a high-quality experience for both families and staff.

• Serve as the primary liaison between Playabilities and our IT managed service provider
• Oversee performance and functionality of core technology infrastructure (computers & iPads, MDM software, tenant configuration)
• Identify and implement opportunities for automation and workflow improvement
• Evaluate, recommend, and support implementation of CRM and relationship management tools that strengthen referral development, recruitment outreach, communication tracking, and organizational growth initiatives
• Partner with leadership to evaluate and implement new technologies as needed
• Serves on internal committees, including but not limited to AI and HIPAA compliance

3. Facilities & Clinic Environment (15%)

Ensures clinic environments are safe, functional, and aligned with the Playabilities experience for both families and staff.

• Oversee day-to-day facility needs across all clinic locations
• Manage vendor relationships (cleaning, maintenance, HVAC, repairs)
• Ensure clinics are consistently maintained and operating efficiently
• Coordinate repairs, upgrades, and ongoing facility improvements
• Support planning and execution of clinic expansions or buildouts
• Maintain a high standard for the physical environment across all locations

What Success Looks Like

Within the first 6-12 months, success in this role may include:

• Increased number of new client requests and improved access to care
• Stronger, more consistent clinician applicant pipeline
• Expanded and engaged referral network
• IT systems that remain reliable, efficient, and reduce friction for staff but are aligned with our long-term IT strategy
• Well-maintained, high-quality clinic environments across all locations
• Clear ownership and structure across growth and infrastructure functions

Other duties as assigned., * This role operates primarily within a clinical environment across multiple Playabilities locations

• Regular travel between clinic sites (Leawood, Lenexa, Prairie Village) is expected
• Combination of office-based work, on-site presence in clinics, and occasional community-based meetings
• Interaction with therapists, administrative staff, leadership, vendors, and community partners on a regular basis
• Fast-paced, collaborative environment with evolving priorities and opportunities for growth.

Do you have experience in Vendor relationship building?, Do you have a Master's degree?, * Experience in growth, marketing, systems, or cross-functional leadership roles

• Strong relationship-building skills with both internal teams and external partners
• Ability to navigate ambiguity and build structure where it does not yet exist
• Experience with marketing platforms, CRM systems, email marketing tools (such as Mailchimp), or communication automation workflows preferred
• Experience with vendor management, technology systems, or facilities oversight preferred
• Highly organized, proactive, and solutions-oriented
• Passionate about pediatric healthcare, community impact, or mission-driven work

Technical & Analytical Skills

• Ability to analyze performance data and trends related to client growth, referral sources, marketing effectiveness, and recruiting pipelines
• Comfort working with reporting platforms (e.g., Yellowfin, EMR/CRM systems, Google Analytics or similar tools) to inform decision-making
• Strong problem-solving skills with the ability to identify root causes and implement practical solutions
• Experience evaluating systems and workflows to improve efficiency and scalability
• Ability to manage and interpret multiple data points to guide prioritization and resource allocation
• Proficiency with common business tools (Microsoft Office, Excel, Teams, project tracking tools, etc.)

Relationship Management & Communication

• Strong relationship-building skills with the ability to establish trust across clinical, administrative, and leadership teams
• Ability to communicate clearly and effectively with a wide range of audiences, including therapists, leadership, vendors, and community partners
• Comfortable navigating cross-functional collaboration and aligning multiple stakeholders toward shared goals
• Professional and confident communication style when representing Playabilities externally
• Ability to provide clear updates, expectations, and follow-through on projects and initiatives
• Skilled in giving and receiving feedback in a constructive and solutions-focused manner

Project Management & Strategic Thinking

• Ability to manage multiple priorities and projects simultaneously, with strong organization and follow-through
• Experience planning, executing, and tracking projects from concept through completion
• Strong time management skills and ability to prioritize high-impact work
• Ability to think strategically while also executing on day-to-day responsibilities
• Comfortable working in a role where not everything is fully built, with the ability to create structure and clarity over time
• Ability to anticipate needs, identify opportunities, and proactively move initiatives forward

Skills & Knowledge

• Understanding of growth strategies, including referral development, community partnerships, and digital marketing support
• Familiarity with vendor management across IT, facilities, and service providers
• General knowledge of technology systems, integrations, and troubleshooting processes
• Understanding of facility operations, including maintenance coordination and vendor oversight
• Ability to learn new systems and processes quickly and support others in doing the same
• Interest in pediatric healthcare, therapy services, or mission-driven work is preferred

Physical Demands

• Ability to move throughout clinic environments regularly, including walking, standing, and navigating between rooms and spaces
• Occasional lifting or moving of items up to 25 pounds (e.g., equipment, supplies)
• Ability to sit and work at a computer for extended periods of time
• Occasional bending, reaching, or light physical activity related to facility needs

Pulled from the full job description

• 401(k)

• Health insurance

• Paid time off

• Vision insurance

• Dental insurance

• Life insurance

• Disability insurance, * Competitive Compensation: We appreciate the dedication and expertise of our team, which is why we offer competitive compensation that reflects your hard work. Your contributions will not only be recognized and rewarded but will also make a meaningful impact every day.

• Premium Benefits: We offer a comprehensive benefits package to support your health and well-being. Full-time employees enjoy health, dental, vision and life insurance, along with employer-paid-short-term disability. The package includes competitive paid time off (PTO), 8 paid holidays per year, and a 401(k) plan to support your long-term financial goals. We even provide Personal & Community Enrichment (PCE) time-empowering you to extend your impact and nurture positive change beyond Playabilities. The best part? Your benefits begin on the first day of the month following your hire date!

Playabilities for Sensational Kids is a dynamic, multi-disciplinary pediatric clinic specializing in occupational, physical, and speech therapy. We provide personalized, innovative, and client-centered therapy services to children with neurodevelopmental disabilities, including developmental delays, autism, and sensory processing disorders. Through engaging, play-based therapy, our team fosters growth, confidence, and independence, ensuring that every child receives the support they need to thrive. At Playabilities, we believe in doing better-for children, families, and the future of therapy. Our journey began with a simple but powerful idea: to break down the barriers that prevent children from receiving the services they need and deserve. We are committed to creating a world where therapy isn't limited by funding or structure but driven by possibility and passion. Our team at Playabilities doesn't just provide therapy-we build a movement that redefines what pediatric therapy can be. Our work is guided by five core values that shape our culture and mission, and every day, our team brings these values to life: * Passionate About Making a Difference - We are energized through serving others. Every action we take is driven by our commitment to improving the lives of children and families. * Learn and Innovate - We strive for personal and professional growth to continuously better serve our company and community. We embrace change and new ideas. * Do the Right Thing - We prioritize relationships and make all decisions, especially people decisions, with integrity. Trust is at the heart of everything we do., * A Mission You Can Believe In: At Playabilities, we are dedicated to transforming pediatric therapy and creating new possibilities for children with all abilities. Founded by visionary occupational therapist Kelly Reardon, our mission is deeply rooted in enriching the lives of children and families. Every day, you'll have the opportunity to make a meaningful change alongside a passionate team that values innovation, collaboration, and exceptional care. Our goal is to lead pediatric therapy in the Midwest and become the clinic of choice for families, shaping the future of pediatric therapy, and making a lasting impression in children's lives. * Growth Opportunities: We're not just growing as a company; we're building a movement. Here at Playabilities, you'll have the chance to develop your career and enhance your skills while contributing to a collaborative and innovative environment. Whether you're looking to expand your expertise or grow within our organization, we provide the tools and support to help you succeed. * A Village of Care & Collaboration: We are dedicated to being the best place to work for therapists, where collaboration across disciplines creates a vibrant and supportive community. At Playabilities, we're seeking passionate individuals who thrive in a dynamic, collaborative setting and are eager to make a meaningful impact in the lives of children and families. Here, you'll be part of a team that supports and empowers each other, cultivating an atmosphere where every contribution is valued and celebrated.