IT Law Firm Help Desk Specialist

Join our dynamic Law Firm as an IT Help Desk Specialist! In this energized role, you will be the frontline hero for resolving technical issues, ensuring seamless IT operations, and supporting the digital infrastructure that keeps our legal professionals connected and productive. Your expertise will empower our firm to deliver exceptional support to our internal clients maintaining robust IT systems and delivering outstanding customer service. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, professional environment dedicated to innovation and excellence., * Provide first-level technical support to attorneys, staff, and clients via help desk tickets, phone, and email, ensuring prompt resolution of hardware and software issues.

• Troubleshoot software problems across various platforms.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
• Support network administration tasks
• Maintain and support IT infrastructure components including Windows Server environments, Active Directory, BMC Remedy ticketing system, ServiceNow workflows, Jira project management tools, and Meraki network devices.
• Conduct analysis of recurring issues to identify root causes and implement effective solutions that improve overall system stability.
• Collaborate with cybersecurity teams to monitor network security protocols including firewall rules and VPN access to safeguard sensitive legal data.
• Support remote users by troubleshooting mobile devices and remote access solutions such as VPNs and remote desktop tools.

Do you have experience in Windows?, * Proven knowledge in providing technical support in a fast-paced environment with a focus on customer service excellence.

• Strong knowledge of computer hardware setup, maintenance, and troubleshooting across multiple operating systems.
• Hands-on experience with network administration concepts setup, and network security measures like firewalls.
• Familiarity with enterprise IT management tools
• Ability to analyze technical issues quickly and communicate solutions clearly to non-technical users.
• Excellent communication skills combined with a proactive approach to problem-solving in a legal environment where confidentiality is paramount.
• Knowledge of cybersecurity best practices

Pulled from the full job description

• 401(k)
• Paid time off
• Dental insurance, * 401(k)
• Dental insurance
• Paid time off