IT Service Desk Analyst I

SYSTEMTEC is seeking an IT Service Desk Analyst I for a remote opportunity with possible occasional travel in the Pensacola, FL area. Candidate will provide first-level IT support for end users in a primarily remote environment while occasionally traveling to regional office locations for onsite technical assistance. This role requires a strong customer-service mindset, professional communication skills, and the ability to troubleshoot basic hardware, software, and connectivity issues in a fast-paced support setting., * Provide first-level technical support via phone, email, chat, and remote support tools

• Troubleshoot and resolve common hardware, software, printer, and connectivity issues
• Document incidents, troubleshooting activities, and resolutions in the ticketing system
• Escalate unresolved or complex technical issues to appropriate support teams
• Perform occasional onsite support visits to regional office locations as needed
• Maintain high-quality customer service while meeting service expectations and response timelines

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.

• High school diploma or equivalent required
• 0-2 years of experience in IT support, help desk, or technical customer service
• Basic knowledge of Windows operating systems, computer hardware, and networking concepts
• Familiarity with Microsoft Office applications and mobile device support
• Strong verbal and written communication skills
• Professional demeanor with excellent customer-facing and executive presence skills
• Ability to document technical issues clearly and accurately within a ticketing system
• Reliable transportation and willingness to travel occasionally to regional office locations
• Ability to work independently in a remote environment with reliable high-speed internet access

Preferred Skills/Experience of the IT Service Desk Analyst I:

• Experience using help desk or ticket management systems
• Exposure to remote support tools and troubleshooting utilities
• Understanding of basic IT service management and escalation procedures
• Experience supporting printers, peripherals, and mobile devices
• Ability to learn new technologies and internal processes quickly

4.44.4 out of 5 stars Pensacola, FL 32591 Hybrid work Up to $23 an hour - Contract, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more

Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.

Pay: Up to $23.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance