IT Project Specialist

The End User Services - Specialist, will be accountable for the delivery of IT support, services, and customer experience, at our US sites. In this role, you will guide customers through all support processes (including Global) when needed.

· Act as 2nd and 3rd-level onsite support for incident management.

· Work as part of the local IT team supporting all onboarding and transfer requests.

· Provide support for any integration (M&A) activities.

· Work with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related issues locally.

· Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end-user software and hardware.

· Always provide a positive and supportive experience for our colleagues. Seek support from team members in difficult situations.

· Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).

· Engage in Innovation activities such as process improvements, pilots, PoCs, etc.

· Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues.

· Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUS.

· Travel (Up to 10%) - Mostly within North America; Occasional day trips to various St. Louis area offices.

Do you have experience in macOS support?, Do you have a High school diploma or GED?, · Lift at least 25lbs

· Sit or stand for extended periods of time, · High School Diploma or GED

· 2+ years of experience supporting laptops, desktops, printers, and Microsoft Office applications (Outlook, Word, PowerPoint, Excel)

· 2+ years of IT experience in a customer-facing role

Preferred Qualifications:

· Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Jamf, Mobile Iron, etc.

· Experience supporting macOS devices.

· Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM

· Bachelor's Degree in any field

· ITIL Certification

At MilliporeSigma, they are at the forefront of life sciences, working tirelessly to tackle the industry's toughest challenges. By collaborating with the global scientific community, they strive to enhance health access worldwide. Their mission is clear: to equip scientists and engineers with top-notch lab materials, technologies, and services, making research and biotech production simpler, faster, and more successful. With a dedication to shaping the future of drug development, they're with our customers every step of the way, pioneering tomorrow's possibilities.