Help Desk Support Analyst

We are seeking a motivated IT Support Specialist to provide technical assistance and day-to-day support for end users across the organization. This individual will serve as a key point of contact for troubleshooting hardware, software, network, and system-related issues while delivering strong customer service and timely resolution of support requests., Respond to technical support requests via phone, email, and ticketing systems Troubleshoot hardware, software, networking, and connectivity issues for desktops, laptops, printers, mOur Clientle devices, and other end-user systems Escalate advanced technical issues to internal IT teams or third-party vendors when necessary Assist with user account management, password resets, and access permissions Install, configure, maintain, and update hardware and software systems Document support requests, resolutions, and technical procedures accurately Support remote users and devices across multiple locations Help maintain system performance, security, and endpoint management processes Educate employees on technology best practices and cybersecurity awareness Assist with developing internal IT documentation and knowledge base materials Perform additional IT support duties as assigned

Do you have experience in macOS?, Do you have a Associate's degree?, Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered Previous experience in help desk, desktop support, or technical support environments Working knowledge of Windows, macOS, and Microsoft 365 environments Familiarity with networking fundamentals including TCP/IP, DNS, and VPN connectivity Experience with Active Directory, Group Policy, and endpoint management tools Strong troubleshooting, organizational, and problem-solving skills Excellent verbal and written communication abilities

We are working with one of the largest leading performance engineering and manufacturing companies in the country! They have continued to see continued growth and success within the Automotive industry and continuously investing into the company.