Sr. Manager, IT Operations

We are seeking a hands-on, strategic Sr. Manager, IT Operations to lead and optimize our enterprise IT environment during a period of rapid growth and transformation.

This role serves as the internal owner of IT operations, partnering closely with our Managed Service Provider (MSP) while maintaining accountability for infrastructure, Microsoft cloud technologies, security governance, identity management, networking, IT service delivery, and overall end-user experience.

The ideal candidate combines deep technical expertise with strong operational leadership and is comfortable working across infrastructure, cybersecurity, Microsoft cloud platforms, vendor management, and process optimization. This is not a purely managerial role - the successful candidate will contribute technically, challenge vendors effectively, and help scale the organization's technology environment alongside business growth., IT Operations & Infrastructure

• Lead day-to-day oversight of enterprise IT infrastructure and operational services
• Drive operational standards, governance, documentation, and process improvement initiatives
• Support cloud and hybrid infrastructure environments across Azure and on-prem systems
• Oversee networking environments including switching, routing, wireless, VPNs, firewalls, and WAN connectivity
• Participate in disaster recovery, backup validation, business continuity, and scalability planning

MSP & Vendor Management

• Serve as the primary internal owner for MSP performance and execution
• Manage relationships with external IT vendors, telecom providers, and technology partners
• Hold vendors accountable to SLAs, escalation management, documentation quality, and operational performance
• Lead quarterly business reviews and evaluate new technologies and service providers

Microsoft 365 & Cloud Administration

• Oversee administration and optimization of Microsoft 365 and Azure environments
• Manage Microsoft licensing strategy, allocation, and cost optimization
• Support and enhance:
• Entra ID (Azure AD)
• Exchange Online
• Teams
• SharePoint Online
• Intune
• Defender
• Azure infrastructure services
• Assist with governance and rollout planning for Microsoft Copilot and AI-enabled collaboration technologies

Security, Identity & Access Governance

• Lead enterprise MFA and SSO strategy across business applications
• Manage onboarding, offboarding, provisioning, and role-based access controls
• Develop Conditional Access policies and security baselines
• Coordinate access reviews, privilege management, compliance initiatives, and incident response readiness
• Partner with leadership and vendors on cybersecurity strategy and risk reduction efforts

IT Service Management & Process Optimization

• Improve IT ticketing systems, workflows, and service delivery operations
• Develop KPIs, operational reporting, and service metrics
• Implement IT operational best practices aligned with ITIL principles
• Drive automation initiatives to improve efficiency and user experience
• Enhance endpoint lifecycle management, asset tracking, and operational visibility

Do you have experience in Wireless networking?, * 7+ years of experience in IT infrastructure, cloud administration, or IT operations

• 3+ years managing MSPs, vendors, or enterprise IT environments
• Strong experience with Microsoft 365 and Azure administration
• Experience implementing MFA, SSO, Conditional Access, and identity governance
• Strong understanding of enterprise networking and infrastructure operations
• Experience improving ITSM platforms, ticketing systems, and operational workflows
• Experience supporting multi-site or rapidly growing organizations

Technical Expertise

Strong working knowledge of:

• Microsoft 365 ecosystem
• Azure infrastructure and administration
• Entra ID / Azure AD
• MFA and SSO platforms
• Intune and endpoint management
• Microsoft licensing models
• Networking fundamentals (switching, routing, VPNs, firewalls)
• IT security best practices
• ITSM platforms and ticketing systems
• Backup and disaster recovery concepts

Preferred:

• Microsoft Defender ecosystem
• Sentinel
• PowerShell scripting and automation
• Hybrid AD environments
• Manufacturing, distribution, or ERP-integrated environments

Leadership Competencies

• Strong organizational and prioritization skills
• Ability to balance strategic planning with hands-on execution
• Excellent communication and vendor management skills
• Strong problem-solving and operational decision-making abilities
• Ability to drive accountability and continuous improvement in fast-paced environments, * How many years of experience do you have in IT infrastructure, cloud administration, or IT operations?
• Have you directly managed or overseen a Managed Service Provider (MSP) or external IT vendors? If yes, briefly describe the scope and scale.
• Have you worked in a multi-site or rapidly scaling organization?

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance