Senior Systems Engineer (AWS Connect)

You will be someone with the ability/skills to configure Amazon Connect, someone who is a Systems Engineer at your core, not a DevOps person. If you have a background in Programming, that's great; but if not, and you are really strong in Amazon Connect, have good general skills in AWS, that will get the job done.

The Expertise You Have:

• Bachelor's degree in computer science or equivalent

• 8+ years' hands-on experience as a systems engineer

• Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products

• Hands-on experience with Amazon Web Services (AWS) and Amazon Connect

• Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others

• Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries

• Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools

• Provide documentation, knowledge transfer, and architectural guidance to internal teams

• Work cross-functionally with internal teams (cloud, security, telephony, support) as needed

• Experience with version control and CI/CD for deployments

• Proficient in troubleshooting and resolving complex application issues

• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.

• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation

• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes

• Self-starter, curious, collaborative, innovative, eager to learn and guide others every day

Write high-quality code for our applications that is reliable, scalable, and reusable

• Understand the leadership vision and execute on that vision

• Strengthen and promote the culture of innovation by setting examples

• Find creative ways to get things done, and do them right

• Develop a culture of best-in-class software engineering practices

• Exercise a passion for keeping your knowledge up to date with the latest and greatest

• Ensure the high level of integrity in the team

• Take ownership and accountability for figuring out what needs to be done

Education: Bachelor's degree

Experience: Minimum 8+ years of experience, We have various coverages and additional benefits to choose from:

• Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

• Paid Leaves (Wherever applicable).