TitleRemote Support Engineer - Digital Computational Pathology

• This role focuses primarily on Remote and primary location at Madrid. The position is on remote and requires some customer visits and travel as part of European Team. You must be willing to travel and support other countries as a part of a wider European team.

• We contribute by researching, developing, manufacturing, selling, and implementing solutions for driving the digital breakthrough of pathology. The highly innovative and customized solution consist of state-of-the-art ultra high-resolution scanners for digitization of tissue samples, fully integrated software to allow viewing, diagnosis, and 3rd party AI analysis to perform to the scanned images and depending on the needs a turnkey IT hardware infrastructure including all computer and storage needs.

• Implementing the Digital Pathology IT solutions for new customer projects enabling storing and real time streaming of up to petabytes of data. Upgrading existing customers to newer versions of the software. Ensuring the customers' lifecycle with the Digital Pathology solutions is smooth by participating in incident and problem management activities. Work on supporting troubleshooting Digital Pathology in our customers in Europe. Support for existing clients.

Desirable experience in IT and Digital Pathology. Knowledge and experience working with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMWARE and network. Good skills for working with delicate hardware components. Excellent troubleshooting and problem analyzing skills. Team worker. Experience in Healthcare or laboratory workflow. Bachelor's degree in a relevant field or equivalent practical experience. Fluent Spanish and good English skills both written and oral (Italian / French skills are a plus).