IT Operations Engineer

Are you a competent, forward thinking and experienced Operations Engineer looking for a new role?

Bidwells is a leading real estate adviser at the forefront of the UK's most innovative sectors, including science and technology, sustainability, and modern living. Our team of more than 600 experts manages over £5.2 billion in property assets and provides advice across more than 4 million acres of the UK's countryside and coastline. We are recognised leaders in forestry, natural capital, and sustainable investment.

You'll assist the development of departmental service improvements, supporting the existing IT Systems and Infrastructure landscape. You'll also work on the security culture across Bidwells, understanding vulnerabilities threats and supporting cyber security. There will also be some interesting work around documentation, knowledge sharing and helping team members develop.

In this pivotal role, you will support our ongoing transformation journey, working on both business-as-usual and project-based tasks.

What you'll be doing

Technical Leadership

• Become the lead in at least one of the Core business systems and ensure you have sufficient training and knowledge to provide cover to other team members where required.
• With support, plan and undertake project work, including design, and service improvement work.
• Ensure technical documentation is created and kept up to date

IT Estate Management

• Work within the team to support the Infrastructure and Systems Operations across all sites.
• Ensure patch management systems are sufficiently robust.
• Infrastructure and Systems administration activities for Active-Directory, Microsoft 365, Exchange, Intune, HubSpot, the MRI Suite and Citrix.
• Administer, renew, and upgrade Systems where required, adhering to industry and security requirements, such as Cyber Essentials Plus and ISO 27001, and firm policy.
• Test and onboard new Systems and Infrastructure.
• Identify and record risks to the IT risk register, and create mitigation plans where appropriate.
• Work with our MSP to ensure the hosted estate, LAN and WAN infrastructure are up to date and performing correctly.

Technical Support

• Provide technical support through Incident, Change & Problem Management procedures.
• Working with the Service Delivery Team and other vendors to ensure escalated tickets are dealt with correctly.
• Coordinate the analysis/troubleshooting of system/application issues to determine root cause and encourage future prevention.

Security

• Monitoring and responding to security incidents using tools such as Microsoft defender, SIEM, etc
• Used to working a secure by design environment
• Managing vulnerabilities to the required timeline
• Contribute to the production and development of security culture across Bidwells

User Support & Service Delivery

• Act as a point of escalation for complex incidents, ensuring timely and effective resolution.
• Deliver exceptional customer service, always maintaining professionalism and clear communication.
• Log, prioritise, and manage incidents and service requests through our ITSM platform, ensuring users are kept informed.
• Contribute to the creation and maintenance of IT policies, procedures, and technical documentation.

Do you have experience in SharePoint?, * Solid problem-solving skills, with proficient attention to detail

• An in depth experience of supporting the Windows desktop environment and Office 365 suite
• Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within established SLAs
• Experience operating in a change managed environment
• Ability to competently act as the technical point contact of escalation for incidents.
• Experience of creating technical documentation
• Ability to communicate with the wider team and business to ensure all relevant parties are informed about key updates
• Experience supporting, implementing, and maintaining Business Applications
• Able to manage their time effectively
• Ability to translate Business/operational requirements into effective solutions
• Windows Server 2016 through to 2022, and experience of Intune, Active directory, SQL, SharePoint, Power Platform, Entra ID, Azure Cloud Services, HubSpot or MRI would be desirable.

Pulled from the full job description

• Employee discount
• Company pension
• Private medical insurance, Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we're committed to fair pay that reflects the true cost of living.

Comprehensive Benefits: including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more.

Professional Development: Continuous learning, study support and promotion opportunities.

Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends.

Family Friendly: We offer enhanced family leave policies to support individuals close to you.

Work-Life Balance: We value your well-being and offer agile working to support it.

We're a different kind of business. Whilst we're a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. As a certified B Corporation (B-Corp), we are dedicated to using our business as a force for good, driving innovation and creating long-term value for our clients, communities and the environment.