Developer (Dynamics 365 Customer Service and CCaaS Developer)

DCV Technologies Limited
Luton, United Kingdom
14 days ago

Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 130K

Job location

Luton, United Kingdom

Tech stack

JavaScript
.NET
Data analysis
Azure
C Sharp (Programming Language)
Continuous Integration
Microsoft Dynamics CRM
Microsoft Dynamics
Power BI
Model-Driven Development
Virtual Agents

Job description

Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important., * A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities.

  • Configure and customize Dynamics 365 customer service and omnichannel
  • Builds plugins, customer workflow and PCF controls using C

Requirements

Essential skills/knowledge/experience: Hands on experience on below technical landscape

  • Dynamics 365 CRM Technical Skills.
  • CCaaS (D365 Contact Center) Technical Skills
  • Power Platform Development Skills
  • Customer Service Module
  • Power Virtual Agents/Co-pilot Studio for Chat and Voice bot
  • Azure communications Services
  • Dynamics Solution Management
  • CI/CD with Azure DevOps
  • Power BI Reporting (CCaaS Analytics)
  • C#(.Net), JavaScript (client side in model driven)

Desirable skills/knowledge/experience:

  • Experience in managing Onsite and Offshore model.

Apply for this position