Hospitality EPOS Support Technician - Helpdesk Role (Inverness)

We are looking for hospitality-experienced individuals to join our EPOS technical helpdesk team, supporting hospitality businesses across the UK.

This is a structured career move into a technology support environment. No formal IT experience is required as full training is provided.

We're looking for people who are comfortable working with systems, solving problems, and learning how hospitality technology operates in real-world environments.

What You'll Be Doing

• Providing phone, email, and remote technical support (helpdesk environment)
• Supporting EPOS systems, payment devices, printers, and connectivity issues
• Helping hospitality venues resolve live trading disruptions
• Prioritising incidents based on business impact and urgency
• Supporting restaurants, bars, hotels, and multi-site operators
• Logging, diagnosing, and resolving technical support tickets
• Delivery software & hardware solutions

Do you have a valid Driving License license?, Do you have experience in Restaurant experience?, * Understanding the pressure of busy hospitality service periods

• Dealing with customer issues quickly and calmly
• Understanding urgency when service is disrupted

We teach you the systems. You bring the real-world operational experience., * Experience in hospitality (bar, restaurant, hotel, or similar environment)

• Strong communication and customer service skills
• Logical thinking and the ability to follow structured processes
• Comfortable learning and working with digital systems
• Calm approach to problem-solving under pressure
• Full UK driving licence (occasional site visits required)

No formal IT background required - just reliability, curiosity, and willingness to learn.

Pulled from the full job description

• Annual leave

• Free parking

• Company pension

• Casual dress

• On-site parking, £25,000 - £26,000 per year Full-time | Permanent | 37.5 hours per week Monday-Friday 9am-5pm, * £25,000 - £26,000 per year

• 37.5-hour working week (Monday-Friday, 9am-5pm)

• Occasional rota-based on-call cover (remote working from home, enhanced pay)

• Full training and development provided

• Company pension scheme

• 28 days annual leave

• Annual leave increases by 1 additional day per year after 2 years (up to 5 extra days total)

• Loyalty scheme that inlcudes, finishing early passes, Birthday off & Working stations enchancement allowance.

• Career progression into senior technical support roles

Pay: £25,000.00-£26,000.00 per year