IT Support Engineer - 6-Month FTC

We are looking for an experienced IT Support Engineer to join our team for a 6-month period providing first and second line support to our onsite and remote employees. Reporting to the Head of IT and working within the IT Support team you will be responsible for managing tickets and providing support and guidance to users on a range of hardware and software focused primarily on the Microsoft ecosystem., * Monitoring the IT ticket queue; logging, categorising, and prioritising issues.

• Performing investigations to identify issues with connectivity, hardware, and software.
• Performing new starter onboarding and equipment handovers.
• Configuring and testing hardware.
• Creating and managing user accounts.
• Generating and maintaining documentation., We work in a hybrid environment where employees combine working remotely and working from the office to facilitate a high-performance working environment - with the ability to collaborate effectively and build a cohesive team bond whilst being able to focus and deliver quality results. With this in mind, you will need to easily be able to commute to Cambridge and / or London.

Do you have experience in macOS?, You;

• Have demonstratable experience with Microsoft Windows and MacOS operating systems.
• Have a good working knowledge of Microsoft Office and M365.
• Are familiar with Microsoft Active Directory and Entra ID.
• Have experience working with Microsoft Intune.
• Have a good understanding of networking, DNS, DHCP and VPNs.
• Operate with a high level of attention to detail.
• Are proactive and take ownership of your work.
• Have strong organisational skills.
• Are comfortable working collaboratively with a wide range of teams and internal and external stakeholders., * Experience with Microsoft security products and services.

This role offers a great opportunity to join our Systems Team, working for a successful, growing company with a recognised global brand and huge potential and vision. Working with us on our growth journey provides the chance to see first-hand how your individual contributions as part of a dynamic team influence the success of our business. We want to see you grow with us. We're committed to creating a culture where contributions are recognised, careers grow and people thrive together. Through a clear career framework and ongoing development, we can help you unlock your full potential.

We also offer generous benefits, including a contributory pension, private dental and medical cover.

RealVNC is the remote access platform for engineers looking for the most reliable and the most secure solution built by the creators of VNC technology. Over the last 25 years, as the inventors of VNC, we've enabled a global workforce to work wherever works and created the remote access market. Our software is used by hundreds of millions of users worldwide including IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips. Our lead product, VNC Connect, allows users to connect securely to a remote device anywhere in the world, see its screen in real-time, and take control as though sitting in front of it. The product has been deployed across a myriad of use cases, from remote support through to deploying the software onto connected devices such as medical ventilators, set-top boxes, heavy industrial machinery and more. Backed by leading mid-market private equity firm, Livingbridge since 2021, we are investing in our people to support our highly ambitious growth plans. As part of our people strategy to develop our next generation organisation, we are looking to add new team members that are integral to the success of the business, committed to delivering high quality results, collaboration and innovation to help accelerate company growth., RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you're invited to interview you'll be required to provide proof of your eligibility to work. RealVNC is an equal opportunities employer, committed to staff welfare and professional development. Staffing and Recruitment Agencies To all Staffing and Recruiting Agencies: Our website is only intended for individuals and preferred suppliers of RealVNC. Staffing and recruiting agencies and individuals being represented by an agency that is not a preferred supplier are not authorized to use this site or to submit profiles, applications or CVs, or to forward CVs directly to employees or any other company location, and any such submissions will be considered unsolicited. RealVNC does not accept unsolicited CVs or applications from agencies other than preferred suppliers. RealVNC is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.