IT Support Engineer

We're looking for multiple IT Support Engineers to join our growing Managed IT Services team.

If you enjoy solving problems, working with real customers, and expanding your technical skills - this is a role where you can genuinely develop.

Depending on experience, you'll focus on either desktop support or a broader remit including Microsoft 365, cloud, networking, backups, servers and cyber security. Why Join Us?

• Rated in the Best 50 UK Managed Service Providers
• Friendly, supportive and highly skilled team
• Strong focus on customer service and clear communication
• Real opportunity to grow technically and take ownership
• Varied work - no two days are the same, You'll be part of a busy IT support desk, resolving a wide range of technical issues while delivering an excellent customer experience.

This isn't just ticket handling - you'll also get involved in:

• Device setup, builds and deployments
• Software and system installations
• System administration tasks
• Cyber security implementations
• Occasional project work
• Supplier and Partner support liaison, * Manage and resolve 1st and 2nd line support tickets (with scope to grow into 3rd line)
• Deliver high quality support via phone, email, remote tools and online sessions
• Prioritise and manage tickets in line with SLAs
• Communicate clearly with customers and keep them updated
• Diagnose and resolve technical issues efficiently
• Prepare and deploy desktops, laptops and other devices
• Assist with installations (hardware, software, security solutions)
• Ensure adherence to Policies, Standards and Change Management Processes.
• Identify improvements to systems and processes
• Contribute to documentation and team knowledge sharing
• Help deliver great service.

We pride ourselves on speaking clear, non-technical English to our customers - so strong communication skills are essential., Essential:

• 2-5 years' IT support experience (MSP / Busy ServiceDesk experience preferred)
• Strong Windows 10/11 desktop support skills
• Microsoft 365 (Outlook, Office, Teams, OneDrive, 365 Tenant & User management)
• Solid troubleshooting and fault diagnosis
• Networking fundamentals (Switches, Routers, TCP/IP, DNS, DHCP, VPNs)
• Hardware build and configuration experience
• Ability to manage and prioritise support tickets
• Excellent customer communication skills
• Fair Understanding of Sharepoint.
• UK driving licence
• Ability to manage tickets. tasks and priorities according to SLAs.

Desirable

• Active Directory / Azure AD
• Backup solutions (e.g. Veeam)
• Firewalls (e.g. Draytek, SonicWall)
• Intune / MDM
• RMM tools
• Higher level networking (eg VLANs)

Nice to Have

• PowerShell / scripting
• Virtualisation (Hyper-V)
• Microsoft Azure
• Windows Server (2019/2022 / 2025), * Customer-focused and professional
• Confident communicating with non-technical users
• Comfortable working in a fast-paced support environment
• Organised and able to manage competing priorities
• Keen to learn and grow your technical skills
• Proactive - able to identify and fix issues early
• Good attention to Detail.