IT Support 1st and 2nd Line Engineer

Ready to take the next step in your IT support career? Join a growing MSP where you'll get hands-on exposure to modern cloud technologies, real progression into 2nd Line, and the chance to work directly with a wide range of customers.

You'll be the first point of contact for technical issues, delivering high-quality support across hardware, software, and networking. As your experience grows, you'll take on more complex troubleshooting, supported by senior engineers who will help you develop quickly into a stronger 2nd Line Engineer - and potentially beyond.

This role is perfect for someone proactive, customer-focused, and keen to build a long-term career in IT., * Act as the first point of contact for IT support queries via phone, email, and ticketing system

• Log, update, and manage support tickets with clear and accurate information
• Diagnose and resolve common hardware, software, OS, and network issues
• Communicate clearly with non-technical users
• Take ownership of tickets and ensure timely resolution within SLAs
• Work calmly under pressure and prioritise effectively
• Escalate recurring issues or complex cases to senior engineers
• Use remote support tools to troubleshoot efficiently
• Maintain internal documentation and follow established procedures
• Attend occasional customer site visits across Buckinghamshire and represent the company professionally

• Experience providing 1st or 2nd Line support - ideally within an MSP
• Strong understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP)
• Working knowledge of Microsoft 365, Exchange Online, Azure AD / Entra ID
• Experience using ticketing systems
• Ability to diagnose issues remotely and over the phone
• Strong written and verbal communication skills
• Ability to work independently and as part of a team

Salary: circa £28,000 - £30,000 (maybe more for the right person) + Micosoft Certified Training, Generous Holiday allowance, High Street Discount Scheme, Share Options for long term employees, Pension + Opportunities for commission