Level 2 Help Desk Technician

Pittsburgh Computer Solutions Inc
Southpointe, United States of America
18 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 60K

Job location

Southpointe, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Computer Networks
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Hypertext Transfer Protocols (HTTP)
Hyper-V
Network Troubleshooting
Peer-To-Peer (P2P)
Server Administration
Software Deployment
VMware Infrastructure
Transport Layer Security
Information Technology
VMware

Job description

We are looking to add a new team member to support our growing client base. In this position, you will support a wide range of configurations from Peer-to-Peer networks to domains hosted in a VMware/Hyper-V virtual infrastructure., Regular activities include

  • Windows/VMware OS deployment and support
  • User hardware/software/peripheral support
  • LAN troubleshooting and support
  • Systems administration
  • Creating and maintaining documentation
  • Performing on-site work at client locations.
  • Working on in-shop hardware.

Requirements

Do you have a valid Driver's License license?, Do you have experience in Software deployment?, Do you have a Associate's degree?, * 3+ years hands-on IT Support experience.

  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, and deployment
  • Proven ability to work successfully with limited supervision
  • May require lifting or carrying desktop computers up to 50 lbs.
  • Some on call responsibilities are required
  • Must have a valid Driver's License

Preferred Qualifications

  • Experience with server administration (Windows, VMware)
  • Experience in an MSP environment
  • Associates or Bachelor's degree in Computer Science or IT related field, * IT Support: 3 years
  • MSP: 2 years

Required education:

  • Associate

Required license or certification:

  • Driver's License, * Associate (Preferred), * Active Directory: 1 year (Preferred)
  • Customer service: 3 years (Preferred)
  • Windows: 4 years (Required)

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Paid holidays, * 100% paid Medical and Dental insurance premiums with family coverage
  • Supplemental Insurance
  • SIMPLE IRA with 3% employer match
  • Quarterly Bonuses after 12 months of service
  • Paid Time Off after 90 days probation
  • Paid Holidays
  • Uniform shirts and hats provided

Job Type: Full-time, * 401(k)

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

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