Oracle Access Manager

Linux Coaching Teamwork Equities Scripting Operations Leadership Market Data Communication Quick Learning Problem Solving Decision Making Ancient History Customer Service Business Metrics Technical Issues Technical Support Help Desk Support CompTIA Security+ Performance Metric Workflow Management Oracle Access Manager Identity And Access Management Troubleshooting (Problem Solving) Application Programming Interface (API) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance), GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective resolution of user issues by managing workflows, monitoring performance metrics, training staff, and collaborating with other departments to maintain high customer service standards., * Manage daily help desk operations, ensuring 24/7 coverage

• Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in exceeding expectations
• Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management
• Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
• Define team goals and lead staff to achieve desired results while being held accountable for team performance
• Coordinate resources during escalated off-hour issues
• Oversee the development, implementation, and administration of help desk staff training procedures and policies
• Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
• Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience
• Provide weekly team meetings and periodic 1:1 coaching to team members
• Communicate with senior-level clients, All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Related Jobs IAM Oracle Lead TEKsystems Washington, DC*On-Site Saviynt Forgerock Operations Leadership Management Governance IdentityIQ IT Security Active Directory Interoperability User Provisioning Business Valuation Workflow Automation Lifecycle Management Full Stack Development Business Transformation Critical Illness Insurance Java (Programming Language) Privileged Access Management Role-Based Access Control (RBAC) Troubleshooting (Problem Solving) +0

Google IT Support System Integration and Test Enginer Leidos Ashburn, VAOn-Site Aviation Equities Claude AI Automation Scalability Market Data Team Oriented Test Planning Test Automation Flight Planning Ancient History Test Engineering General Aviation Agile Methodology Regression Testing Workflow Management Systems Integration Air Traffic Control Systems Architecture Cloud-Native Computing Operational Efficiency Public Trust Clearance Artificial Intelligence Agile Software Development Verbal Communication Skills Federal Aviation Administration +0 Senior Training Lead Leidos Gaithersburg, MDOn-Site Equities Tutorials Section508 Scalability Market Data Communication Data Analysis Presentations User Feedback Service Catalog Reference Cards Ancient History Machine Learning Product Planning Agile Methodology Project Management Program Management Product Engineering Instructional Design Top Secret Clearance Stakeholder Engagement Artificial Intelligence Learning Management Systems Customer Success Management Developing Training Materials Continuous Improvement Process Customer Relationship Management Project Management Professional Certification Certified Professional In Learning And Performance Top Secret-Sensitive Compartmented Information (TS/SCI Clearance)

• Bachelor's degree and 6-8 years of prior relevant experience, or Master's degree with 2-4 years of prior relevant experience
• Active Security+ certification or ability to obtain one prior to starting
• Active TS/SCI clearance and ability to be approved for Poly
• Strong communication skills, both verbal and written
• Ability to quickly learn new software and IT concepts
• Strong problem-solving and decision-making skills
• Self-starter with ability to work in a team environment and independently
• Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
• Experience scripting in a Linux environment using Shell and Bash
• Deep understanding and background in COTS integration and custom code development

Preferred:

• Oracle IdAM productions (OAM, OUD, OIF, OID)
• WebLogic
• Linux/UNIX Experience
• LDAPs
• PKI Authentication

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .