Data Scientist

• Strategic Analytics & Modeling:

• Understand business needs and identify opportunities for process optimization across contact center and field office operations using cutting-edge data science.

• Create and implement descriptive, predictive, and prescriptive models to drive operational impact and optimize workforce management.

• Build models and simulations to describe data trends, predict events (such as contact volume or agent shrinkage), and prescribe actionable courses of action.

• Utilize statistical analysis, unsupervised/supervised machine learning, and deep learning to solve complex challenges.

Data Engineering & Pipeline Development:

• Design creative AI and ML algorithms and develop robust analytic pipelines for analyzing large-scale, disparate, and complex datasets.
• Analyze algorithms, write scripts, automate processes, and apply the right combination of tools to turn raw data into objective answers for agency leadership.
• Design and implement data architectures and standards to govern how business information is collected, stored, integrated, and utilized.

Customer & Stakeholder Collaboration:

• Work closely with the customer to understand their unique problems and constraints, digging into their data-rich environment to piece together information puzzles.
• Collaborate with multi-disciplinary teams across the organization to design and execute technical studies across a variety of domains.
• Effectively communicate principled conclusions from data using mathematics, statistics, and application-specific knowledge.
• Clearly present findings, novel insights, and strategic recommendations to executive leadership.

We are seeking a highly skilled and motivated Data Scientist to support a large Federal agency by delivering advanced analytics and business intelligence. In this role, you will play a critical part in optimizing contact center and field office operations. The ideal candidate will have a strong foundation in machine learning and data architecture, paired with extensive experience extracting actionable insights from complex workforce management and customer interaction data., + Bachelor's degree and 4+ years of relevant professional experience; OR a Master's degree or Ph.D. in Data Science, Statistics, Computer Science, Mathematics, Operations Research, or a related technical discipline.

• At least 3 years of experience in the construction, testing, and application of regression, decision tree, and machine learning models.

• Technical Proficiency

• Programming & Big Data: Excellent skill in modern programming languages (Python, R, Scala) and big data processing tools (Apache Spark, Snowflake, or equivalent). Experience with C#, Java, or .NET is a plus.
• Cloud Platforms: Experience with common cloud computing environments such as AWS, Azure, or GCP.
• Data Science Libraries: Familiarity with data manipulation, ML, and visualization libraries (e.g., HuggingFace, Plotly, Pandas).
• AI/ML Expertise: Experience with deep learning, reinforcement learning, and natural language processing (NLP).
• Visualization Tools: Familiarity with business intelligence and visualization platforms such as Tableau.

• Methodology & Practices:

• Experience working in an Agile/Scrum environment, utilizing project management tools such as Jira.
• Strong knowledge of Data Mining, Information Capture, Prototyping, and Query/Database Access tools.

• Certifications: One (1) or more active certifications related to data science, cloud architecture, and/or security.
• Soft Skills: Confident communicator, creative thinker, motivated problem solver, standout colleague, and life-long learner with an enthusiasm for quantitative problem-solving.

Preferred Qualifications:

• Domain Expertise: Extensive background in contact center operations, including familiarity with CCaaS platforms (e.g., Amazon Connect), Workforce Optimization (WFO) suites (e.g., Verint), and analyzing omnichannel routing data.

Clearance Requirement:

• US Citizen or Green card holder
• Active Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones., We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award, We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.