Site Reliability Engineer - Remote

The Site Reliability Engineer will architect, develop, and maintain Optum Serve's cloud environment in both the commercial and government clouds. The role will work closely with software engineers, architects, and DevOps engineers to architect and maintain a secure, resilient and high-performance cloud infrastructure.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week., * Build, operate, and support IaaS and PaaS infrastructure in Azure and AWS commercial and government cloud environments under established architecture and standards

• Partner with development teams to help define, track, and report on SLIs, SLOs, and SLAs
• Contribute to the development and support of platform services, including provisioning, configuration, deployment, and day to day operations
• Integrate applications and platforms with centralized logging, monitoring, metrics, and incident management systems
• Configure and maintain observability tools (dashboards, APMs, alerts) to help engineering teams safely operate applications in production
• Participate in an on-call rotation to support software and cloud infrastructure, following documented runbooks and escalation paths
• Support root cause analysis efforts and assist with remediation by implementing automation, monitoring improvements, and reliability fixes
• Maintain and enhance operational tooling, scripts, and frameworks used for platform and service support
• Execute performance and resiliency testing for platform services using existing frameworks and tools
• Configure and tune alerts related to performance, availability, cost, security, and compliance signals
• Follow and help improve operational processes, contributing automation to reduce manual and repetitive support activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 4+ years of experience working in a Site Reliability Engineering, Cloud Engineering, or DevOps role
• Hands-on experience supporting Kubernetes (managed or bare metal) clusters in production environments
• Some hands-on experience with monitoring and observability tools (e.g., Azure Monitor, Splunk, Dynatrace, Grafana, Prometheus)
• Experience using Infrastructure as Code (IaC) tools such as Terraform or Pulumi
• Experience supporting infrastructure and applications in production cloud environments
• Experience interacting with or supporting systems that expose RESTful APIs
• Solid working knowledge of at least one major cloud service provider (Azure preferred, AWS acceptable)
• Working knowledge of networking fundamentals and common internet protocols
• Understanding of identity and access management (IAM) concepts and best practices
• Basic understanding of security concepts including encryption, PKI, and common application security risks (e.g., OWASP)
• Familiarity with Kubernetes deployment and GitOps tools such as Helm, ArgoCD, or Flux
• Familiarity with IDEs and source control tools such as Visual Studio Code, GitHub, GitLab
• Ability to participate in a 24/7 on-call rotation following documented procedures and escalation paths
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of healthcare's most complex challenges. To support this mission, OSIT has initiated a multi-year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards