Desktop Support Analyst

This is an exciting opportunity for early-career IT professionals to build hands-on experience in a fast-paced, professional environment. You'll play a key role in supporting end users, troubleshooting technical issues, and expanding your skills across Windows systems, networking, cybersecurity, and Microsoft 365 tools. This role offers a strong foundation to grow your IT career, expand your technical skillset, and make a real impact from day one., * Diagnose and resolve hardware and software issues for end users

• Provide support across Windows 11 environments and enterprise applications
• Troubleshoot VPN connectivity issues, including GlobalProtect
• Support Microsoft 365 tools such as Outlook, OneDrive, and Teams
• Manage and track tickets using ServiceNow or similar systems
• Assist with basic networking (IP, DNS) and cybersecurity practices (MFA, phishing awareness)
• Deliver excellent customer service while following standard operating procedures
• Collaborate with team members in a fast-paced, high-volume environment

If you're detail-oriented, customer-focused, and eager to grow your IT career, we want to connect with you. Apply today to take the next step in your IT journey!, * 1-5 years of desktop support or technical support experience

• Strong communication and customer service skills
• Professional, detail-oriented, and team-driven mindset
• Experience troubleshooting Windows 11 systems
• Familiarity with VPN tools (Palo Alto GlobalProtect preferred)
• Working knowledge of networking basics (IP, DNS)
• Basic understanding of cybersecurity concepts (MFA, phishing)
• Experience with ticketing systems such as ServiceNow

Preferred:

• CompTIA A+ or Microsoft 365 Fundamentals certification
• Experience with ConnectWise, CyberArk, or Citrix VDI

Compensation and Benefits: The pay rate for this position is between $19.00 and $24.05 per hour. Please note that the final rate may be contingent on experience and other factors.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.