Endpoint Support Analyst

We are seeking an experienced Endpoint Support Analyst to support endpoint deployments and provide day-to-day desktop support across the organization. This role will focus on Microsoft Intune and Autopilot deployments, device enrollment, and ongoing endpoint management, while also handling regular desktop support and break/fix issues. The ideal candidate has a strong Microsoft background with hands-on experience supporting modern endpoint management solutions in a 2nd or 3rd level support capacity., * Support endpoint deployments using Microsoft Intune and Autopilot

• Manage device enrollment, provisioning, and lifecycle management
• Support Autopilot workflows end-to-end, from initial setup through user handoff
• Provide advanced desktop support and break/fix troubleshooting for Windows devices
• Support applications deployed through Company Portal, including employee self-service installs
• Assist users with endpoint-related issues and escalations beyond Tier 1 support
• Troubleshoot and resolve issues related to device configuration, application access, and system performance
• Collaborate with IT teams to ensure consistent, secure, and efficient endpoint management practices
• Document procedures, configurations, and support resolutions as needed

Do you have experience in Systems & applications support?, * 3+ years of IT support experience, with a background in 2nd or 3rd level support

• Strong knowledge of the Microsoft ecosystem
• Hands-on experience with Microsoft Intune and Autopilot
• Solid understanding of device enrollment, provisioning, and endpoint management concepts
• Experience supporting Autopilot deployments from setup through ongoing support
• Experience providing desktop support and resolving break/fix issues
• Strong troubleshooting, communication, and customer service skills

$28 - $30 an hour - Full-time, Contract, Pulled from the full job description

• Vision insurance
• Dental insurance

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future