nHardware Technician

• Provide hands-on support for mission-critical IT hardware systems, including installation, configuration, maintenance, and troubleshooting of computing and communications equipment.\n
• Support enterprise voice and communications systems, including VoIP phone systems, Mission Critical Conferencing Systems (MCCS), telephone instruments, voicemail systems, and associated infrastructure.\n
• Ensure availability, reliability, and performance of hardware and communications systems through proactive maintenance and rapid incident response.\n
• Perform system diagnostics and resolve hardware issues or escalate as required to restore service.\n
• Support configuration management and change management processes for hardware and communications systems.\n
• Maintain accurate documentation of hardware configurations, system layouts, rack elevations, cabling, and infrastructure diagrams.\n
• Collaborate with engineering and launch teams to support planning and execution of launch communications requirements.\n
• Assist in defining technical requirements and ensuring systems are properly configured to support launch activities.\n
• Support development of project plans, schedules, and timelines related to hardware readiness and deployment.\n
• Track tasks, action items, and system readiness milestones to ensure timely delivery of capabilities.\n
• Participate in technical meetings, working groups, and integrated product teams to coordinate hardware and communications support.\n
• Assist with testing, rehearsals, and validation of communications systems prior to launch events.\n
• Contribute to technical documentation, status reporting, and post-launch lessons learned.\n

The ideal candidate will bring strong technical expertise in hardware systems, communications infrastructure, and mission-critical IT environments, along with the ability to collaborate across engineering, operations, and project teams.\n, * U.S. Citizen with an active TS/SCI with Polygraph\n

• Bachelor's degree with 4+ years of relevant experience (or equivalent experience in lieu of degree)\n
• Current DoD 8570 certification (e.g., Security+)\n
• Experience supporting mission-critical IT hardware and communications systems\n
• Knowledge of VoIP systems, telecommunications infrastructure, and associated hardware\n
• Experience with configuration management, change management, and system documentation\n
• Ability to operate effectively in a fast-paced, high-stakes operational environment\n
• Strong troubleshooting, analytical, and problem-solving skills\n
• Excellent written and verbal communication skills\n
• Ability to work collaboratively across technical and operational teams\n
• Willingness to provide on-call or call-in support as required\n, * Familiarity with classified communications environments\n
• Experience with Cisco VoIP systems, Compunetix, and Harris Video distribution switches\n
• Experience with tools such as ServiceNow, SharePoint, and MS Project\n
• ITIL Foundations certification\n
• Experience supporting project coordination or technical planning activities\n