Desktop Support

We're a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment. This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands-on technical support. Responsibilities

• Dive in and assist our clinical and administrative staff with IT issues.
• Quickly and professionally troubleshoot and resolve user problems.
• Train our end-users on hardware, software, and our internal systems.
• Monitor and optimize the performance of our hardware, software, and systems.
• Support our network connectivity, including Cisco routers, switches, and wireless access points.
• Conduct Wi-Fi coverage checks, failover testing, and verify physical cabling.
• Collaborate with engineers to troubleshoot issues and ensure everything aligns with design documentation.
• Handle inventory tasks like:

? Scanning asset tags ? Assigning building/room locations ? Verifying device counts (monitors, keyboards, etc.) ? Ensuring devices are powered on and connected to data ports

• Be on-site to support employees during arrival and go-live periods.
• Assist with printing systems and troubleshoot any issues on-site.
• Work with our IT, Service Desk, and clinical training teams.
• Help with staging equipment for installation.
• Document technical processes and keep our knowledge libraries current., Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Do you have experience in Technical writing?, * 2-5 years of experience in IT support or helpdesk roles

• Strong troubleshooting skills and a customer service mindset
• Solid understanding of computers and software
• Basic knowledge of networking concepts (entry-level is acceptable)
• Experience with IT helpdesk/ticketing systems
• Ability to train end-users effectively
• Strong communication and interpersonal skills
• Experience documenting procedures and technical steps

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.