Technical Support Programmer

Jack Henry is seeking an experienced programmer to join our Banking Operations Integration team. In this role, you will collaborate with a dynamic team to support the annual release process for our SilverLake and 20/20 core platforms, along with other Jack Henry products. You will also provide ongoing support to customers across the United States.

The ideal candidate is a motivated self-starter with a strong work ethic who can thrive both independently and as part of a collaborative team environment. At Jack Henry, we offer excellent opportunities for career growth, competitive benefits, and a supportive, engaging company culture.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $56,800-$89,500 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Develops programming code for new and/or existing software enhancements.
• Develops conversion and system implementation plans; implements newly created code and fixes into existing software.
• Devises block diagrams, logic procedures and prepares flowcharting.
• Troubleshoots and debugs existing code.
• Test's code and fixes to ensure quality.
• Provides programming support for various interfaces.
• Keeps customers informed of all enhancements, troubleshooting, and fixes; may assist the customer in determining if and how system enhancements may improve process flow and business function.
• Creates programming documentation as requested; may include defining the system and functional requirements of the product.
• May complete project bids and/or work effort estimates. Interacts with customers to gather system requirements.
• Mentors, trains, develops, and provides support to less experienced co-workers.
• May perform other job duties as assigned.

• Minimum of 2 years of technical support experience or programming experience either professionally or educationally.
• Must have experience programming with any version of RPG.
• Must be able to participate in an on-call rotation, including nights and weekends.

What would be nice for you to have:

• IBMi development experience.
• Able to meet aggressive deadlines.
• Strong knowledge of the financial industry.
• Strong knowledge of applicable Change Management Systems.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you., At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.