Change Management AI Adoption Expert

• Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.
• Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.
• Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.
• Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.
• Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.
• Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement, For more information regarding your EEO rights as an applicant, please visit the following websites:
• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Do you have experience in Project stakeholder communication?, Strategic Planning - Ability to lead business case identification and prioritize initiatives. Stakeholder Engagement - Engage with business and IT stakeholders to track progress and optimize strategies. Change Management - Facilitate readiness assessments and develop action plans. Training Development - Design training curricula and certification materials. Communication - Produce comprehensive communication and engagement plans. Data Analysis - Design and interpret adoption analytics and KPIs. Feedback & Support - Implement feedback mechanisms and support systems. Value Measurement - Measure adoption success and drive value realization., * 7-10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators).

• Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.
• Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).
• Multi-industry exposure; comfort switching contexts multiple times per week.
• Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.
• Facilitation & objection handling: Convert "AI fear/quality/safety" into experiments with owners and dates; keep rooms outcome focused., * 5+ years of experience in enterprise consulting, digital transformation, or business change enablement.
• Experience leading use case identification and business case development for emerging technologies.
• Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.
• Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.
• Experience with adoption and change management frameworks (Prosci, or equivalent).
• Proven ability to work cross-functionally with business, IT, and executive stakeholders.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience with internal communications, skilling, or change enablement programs in large organizations.
• Experience working with adoption and success teams to accelerate impact and remove blockers.

Preferred experience

• Experience enabling champions communities at 1k+ scale
• Prior short-format consulting (Big-4/boutique),
• Deep enablement for finance/legal/customer service personas,
• Multi-geo/multilingual rollouts, creation of learning assets and Power BI adoption views.

Required Certifications (If not acquired, must be willing to obtain upon hire)

• Prosci Certified Change Practitioner or equivalent
• Proven Microsoft Copilot knowledge credentials or equivalent

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility., In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

3.33.3 out of 5 stars Vermont Remote $110,000 - $120,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program
• Paid holidays, The base salary for this position is $110000-$120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.