Service Desk Personnel

We are seeking a Service Desk Personnel / LARS Support Specialist to support application administration and operational functions for the Licensure and Regulation System (LARS) and associated support platforms. This role is focused on application and system administration support rather than hardware or desktop support. The ideal candidate will have experience supporting enterprise applications, managing workflows, configuring systems, and delivering exceptional customer support, * Maintain and support the Licensure and Regulation System (LARS) and related support platforms

• Process and resolve assigned support requests within established service timelines
• Perform user account management including password resets, status changes, workflow assignments, and user onboarding activities
• Troubleshoot and resolve application-related issues
• Configure and maintain system settings, permissions, and workflows
• Collaborate with application coordinators, trainers, QA teams, and stakeholders to gather and validate requirements
• Document system modifications, updates, and technical changes
• Maintain logs and supporting documentation within SharePoint repositories
• Provide status updates and communicate progress with stakeholders
• Monitor and support print job processing and issue resolution activities
• Ensure timely communication and documentation of all support activities

• Bachelor's degree with relevant experience, or equivalent combination of education and professional experience
• 4-6 years of experience with Microsoft Excel
• 4-6 years of experience with Microsoft Word
• Experience supporting enterprise applications or system administration functions
• Knowledge of IT support processes and troubleshooting methodologies
• Experience with application administration and workflow management
• Strong customer support and user assistance skills
• Experience maintaining documentation and change tracking, * Experience with Zendesk, ServiceNow, or related ticketing platforms
• Familiarity with licensing and regulatory systems
• Experience within healthcare, government, or regulated environments
• Experience with SharePoint documentation management
• Knowledge of workflow automation and configuration management, * Excellent verbal and written communication skills
• Strong organizational and analytical skills
• Problem-solving and troubleshooting abilities
• Ability to work collaboratively with cross-functional teams
• Strong attention to detail and time management skills
• Ability to manage multiple priorities in a fast-paced environment