Artificial Intelligence

Operations ServiceNow Group Policy Communication User Accounts Issue Tracking Desktop Support Active Directory Customer Support Help Desk Support Device Management Windows PowerShell Business Valuation Single Sign-On (SSO) Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Mobile Device Management Critical Illness Insurance End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * Provide end user support in a fast-paced MSP environment (tickets, walk-ups, remote support)

• Troubleshoot hardware, software, and access issues across Mac and Windows
• Manage user accounts, permissions, and group policies in Active Directory
• Use PowerShell to support system updates and automation
• Support O365 administration and user provisioning
• Work within a ticketing system to track, document, and resolve issues
• Assist with device management and endpoint support, * Active Directory
• O365 (Admin)
• PowerShell
• Windows & Mac support
• OKTA (SSO / MFA)
• JAMF / Intune / MDM tools
• Apple Business Manager
• Azure / Microsoft Entra ID, Operations Communication Service Level Microsoft 365 Prioritization Time Management Desktop Support Customer Service Technical Issues Microsoft Outlook Business Valuation Microsoft SharePoint IT Service Management Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Critical Illness Insurance Verbal Communication Skills End-User Training And Support Troubleshooting (Problem Solving) +0

Google IT Support IT Support Engineer TEKsystems Andover, MA*Hybrid Jamf Operations ServiceNow Group Policy Communication User Accounts Issue Tracking Desktop Support Active Directory Customer Support Help Desk Support Device Management Windows PowerShell Business Valuation Single Sign-On (SSO) Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Mobile Device Management Critical Illness Insurance End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support It Support Analyst TEKsystems Cambridge, MA*On-Site JIRA Mac OS Writing Operations Leadership CompTIA A+ Collections Procurement Life Sciences Microsoft 365 Asset Tracking Follow Through Customer Service Computer Science CompTIA Network+ Technical Issues Help Desk Support Inventory Staging Peripheral Devices Business Valuation Service Management Employee Onboarding Inventory Management Full Stack Development Collaborative Software Business Transformation Critical Illness Insurance Software As A Service (SaaS) Information Technology Operations Apple Certified Support Professional Information Technology Infrastructure Library +0

• 3+ years of helpdesk / desktop support experience
• Hands-on PowerShell experience (using scripts to push updates, automate tasks)
• Strong Active Directory experience (create groups, manage users, assign apps)
• O365 admin experience (not just end-user support)
• Experience supporting both Windows and Mac environments
• White glove / high-touch customer support experience, * ServiceNow or similar ticketing tool
• Experience working in an MSP or high-volume support environment, * Someone who can own a shift and work independently
• Strong troubleshooting skills beyond basic tickets
• Comfortable handling multiple users/issues at once
• Professional, customer-facing communication skills

This is a Contract position based out of Andover, MA. Pay and Benefits

The pay range for this position is $28.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.