Salesforce Production Support engineer

As a Salesforce Production Support Engineer , you will make an impact by providing hands-on L2 and L3 production support and contributing to Salesforce development across Sales Cloud, Service Cloud, and Health Cloud. You will be a valued member of the Salesforce team and work collaboratively with cross-functional teams, end users, and business stakeholders to resolve production incidents within defined SLAs.

In this role, you will:

• Provide hands-on L2 and L3 production support for Salesforce applications, ensuring timely resolution of incidents as per defined SLAs.

• Diagnose, debug, and resolve complex Salesforce production issues using configuration, code, and platform tools.

• Develop and enhance Salesforce solutions using Flow, Apex, Visualforce, Aura, Lightning Web Components (LWC), and integrations.

• Create and maintain Reports and Dashboards to support business and operational needs.

• Collaborate proactively with end users, business stakeholders, and cross-functional teams to support production stability and continuous improvement.

Work model:

Remote

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Minimum 5+ years of Salesforce production support and development experience.

• Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and Health Cloud.

• Proven experience resolving L2 and L3 production issues in a fast-paced environment.

• Hands-on expertise in Salesforce Configuration, Flow, Apex, Visualforce, Aura, LWC, Integrations, Reports, and Dashboards.

• Salesforce Platform Developer I certification (mandatory).

These will help you stand out

• Salesforce Platform Developer II certification.

• Strong verbal and written communication skills with the ability to clearly articulate technical issues and solutions.

• Proactive mindset with demonstrated ability to collaborate effectively with multiple teams.

• Experience working directly with end users and business stakeholders to provide ongoing technical support.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The annual salary for this position is between $60,000pa to $90,000p.a, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions