Desktop Support

We're a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment. This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands-on technical support. Responsibilities

• Dive in and assist our clinical and administrative staff with IT issues.

• Quickly and professionally troubleshoot and resolve user problems.

• Train our end-users on hardware, software, and our internal systems.

• Monitor and optimize the performance of our hardware, software, and systems.

• Support our network connectivity, including Cisco routers, switches, and wireless access points.

• Conduct Wi-Fi coverage checks, failover testing, and verify physical cabling.

• Collaborate with engineers to troubleshoot issues and ensure everything aligns with design documentation.

• Handle inventory tasks like:

? Scanning asset tags ? Assigning building/room locations ? Verifying device counts (monitors, keyboards, etc.) ? Ensuring devices are powered on and connected to data ports

• Be on-site to support employees during arrival and go-live periods.

• Assist with printing systems and troubleshoot any issues on-site.

• Work with our IT, Service Desk, and clinical training teams.

• Help with staging equipment for installation.

• Document technical processes and keep our knowledge libraries current.

• 2-5 years of experience in IT support or helpdesk roles

• Strong troubleshooting skills and a customer service mindset

• Solid understanding of computers and software

• Basic knowledge of networking concepts (entry-level is acceptable)

• Experience with IT helpdesk/ticketing systems

• Ability to train end-users effectively

• Strong communication and interpersonal skills

• Experience documenting procedures and technical steps