Junior Desktop Support Specialist

As a Junior Desktop Support Specialist, you will be part of a dynamic team responsible for the ongoing desktop and IT support of Media and Publications with the IRS. We have an established support team supporting approximately 150 employees located in Washington, DC, and another 80 employees in New Carrollton, MD. You will be responsible for the continued day-to-day maintenance and support of the IRS Common Operating Environment based on Microsoft Windows. You will also be expected to support "above baseline applications". Ordinary support needs include all desktop and laptop deployment, maintenance, and troubleshooting. Additionally, support for individual/network printers, projectors for multimedia presentations, smartboard whiteboards, blackberries, and scanners. Proven ability to offer high-level desktop support in an enterprise environment.

Ability to obtain a Minimum Background Investigation ( MBI) ( Similar to a Public Trust).

Qualified candidates will possess a bachelor's degree and 2+ years of IT experience. Candidates must possess the following knowledge and skills:

• Office 365

• VPN , LAN , WAN

• Active directory

• Windows

• Use of a Ticketing system ( for example, KISAM, ServiceNow)

Ideal candidates may also possess:

• Existing familiarity with IRS and IRS processes, as well as active MBI

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Leidos is a Fortune 500 company aimed at embracing and solving some of the world's most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and more efficient. We offer an array of exciting career opportunities for the best IT, energy, logistics, and engineering professionals., At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .