Program Manager II - Enterprise Resilience

We are seeking an experienced Resilience Manager to drive and mature the organization's ability to withstand, adapt to, and recover from operational disruptions. Reporting to the Head of Enterprise Resilience, this role owns end to end resilience for a specific line of business and works closely with business leaders to embed resilience into day to day operations., Lead a Lean, High Performing Resilience Team

• Build and develop a focused team of resilience professionals, prioritizing capability over headcount
• Recruit, mentor, and retain specialists in business continuity and operational resilience as needed
• Set clear objectives and performance standards aligned to resilience outcomes
• Use measurable KPIs such as recovery time objectives met, test success rates, and plan currency to drive accountability
• Foster a culture of continuous improvement, knowledge sharing, and challenge
• Encourage cross training to maintain agility and reduce single points of failure

Ensure Resilience Plans Protect the Business

• Execute within the enterprise resilience planning framework across aligned critical business services
• Ensure plans cover technology outages, cyber incidents, supply chain failures, facility loss, and third party disruptions
• Conduct rigorous plan reviews for completeness and realism
• Identify and escalate material gaps where recovery capabilities fall short of impact tolerances
• Maintain currency, accessibility, and usability of plans

Build Strong Partnerships with Business Leaders

• Act as a trusted advisor to senior leaders
• Embed resilience ownership within business units, shifting accountability from central control to the business
• Facilitate cross functional collaboration on interdependencies
• Communicate resilience risk in clear business terms
• Report regularly to executive leadership on resilience posture, emerging risks, and remediation progress
• Provide honest assessments, including areas of exposure

Support the Transition to an Operational Resilience Model

• Stay ahead of evolving regulatory expectations
• Support and implement the future state operating model focused on impact tolerance based resilience rather than recovery documentation

Ensure Effective Testing and Assurance

• Define and enforce resilience testing standards and frameworks
• Track testing coverage and results centrally
• Drive realistic and rigorous testing scenarios
• Ensure testing meets regulatory and audit expectations
• Ensure findings are addressed and corrective actions are completed

Lead Cyber Resilience and Data Loss Recovery

• Develop and maintain cyber resilience response capabilities related to malicious data loss and broader enterprise impacts
• Educate business leaders on data loss risks and recovery challenges
• Lead scenario based exercises focused on cyber and data loss recovery
• Set realistic expectations for recovery timelines and potential data loss windows

Do you have experience in Team development?, * Seven plus years of experience in operational resilience, business continuity, disaster recovery, or related risk disciplines

• Proven leadership of cross functional teams and enterprise wide programs
• Strong stakeholder management skills with the ability to influence senior executives
• Deep understanding of resilience frameworks, regulatory expectations, and industry best practices
• Experience with cyber resilience and security incident recovery preferred
• Relevant certifications such as CBCP, MBCI, or ISO 22301 Lead Implementer preferred

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, The salary range for this position is $155,000 to $175,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on work location, skills, and experience., Citizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.

Equal Opportunity Statement

Citizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance., We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more., Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion