Instructional Technology Specialist

The Instructional Technology Specialist serves as a key contributor in advancing the effective use of

technology to support teaching, learning, and school operations. The Specialist collaborates closely with

educators, administrators, and technical staff to ensure that instructional technology tools and systems

are successfully integrated into the learning environment. Working under the direct supervision of the

Technology Coordinator, the Instructional Technology Specialist is responsible for coordinating and

supporting the deployment, management, and strategic use of school technology resources. This

position provides a higher level of expertise in both instructional and operational technologies, assisting

staff in applying digital tools to enhance curriculum, streamline workflows, and improve classroom

engagement. The Instructional Technology Specialist is expected to develop strong working relationships

with faculty and staff, deliver targeted training and professional development, troubleshoot technology

challenges, and proactively identify opportunities where technology can enhance teaching, learning and

operational efficiency across all K-12 grade levels.

Essential Job Functions and Responsibilities: User Support & Issue Resolution

• Provide timely, effective responses to user requests and technical issues across all buildings, both in person and remotely.

• Troubleshoot hardware and software issues on staff and student laptops, Chromebooks, iPads, and other instructional devices.

• Support and resolve issues related to monitors, smart TVs, document cameras, projectors, printers, phones, speakers, headphones, and other educational technology peripherals.

• Engage in detailed problem-solving conversations with staff to diagnose issues and develop action plans that improve outcomes.

Technology Operations & Building Support

• Assist staff with setup, maintenance, and troubleshooting of school hardware, software, and network connectivity.

• Work closely with building-level staff and Coordinators to prepare for CBT testing and ensure accommodations are properly supported.

• Support the management and maintenance of VOIP phone systems.

• Serve as a liaison between building leaders and third-party vendors to support smooth operational workflows.

Asset Management & Inventory Control

• Maintain accurate records for ongoing projects, device assignments, and technology initiatives.

• Track, manage, and organize technology inventory, including preparing purchase requisitions and processing incoming orders.

• Facilitate device insurance and warranty claims.

• Assist with asset tracking, inventory audits, and lifecycle management of school-owned devices and services.

Device Deployment & Administration

• Prepare, deploy, and manage student Chromebooks and Google accounts.

• Support Chromebook hardware and application troubleshooting, including Level II escalations.

• Assist with iPad management, including wiping devices, installing apps, repairing charging carts, and maintaining device readiness.

• Participate in the setup, learning, distribution, and rollout of new hardware, software, and technology services.

Training, Onboarding & Staff Support

• Provide onboarding and ongoing training to staff on educational, operational, and instructional technology systems.

• Plan and deliver professional development sessions related to technology tools, platforms, and best practices.

• Work closely with the Technology Coordinator to support and maintain educational and operational technology across the school.

• Assist with supervision and guidance of the Technology Support Professional.

Do you have experience in Vendor relationship building?, Do you have a Associate's degree?, * Bilingual in Spanish and English

• Personable demeanor that can sustain EMHCS core values

• Strong troubleshooting analysis skills

• Strong experience working with Windows

• Strong experience working with Chrome OS

• Ability to communicate technical topics to non-technical personnel

• Ability to understand technical topics as communicated by non-technical personnel

• Strong Time Management skills

• Strong willingness to provide customer service/support

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

• Proficiency in Google (E-Mail, Docs, Slides, Sheets)

• Strong verbal and written communication skills and organizational skills

• Additional certifications are a plus (i.e. Microsoft Certification, Google Certification, etc.)

• High energy and strong work ethic

Education / Qualifications:

• Associate Degree in Technology

• Bachelor's Degree or higher, in education or technology related field preferred OR working towards a degree.

• Teaching experience and/or certification a plus, * This position does require occasional standing, squatting, sitting for long periods of time and lifting of up to approximately 10lbs - 100lbs.

Eugenio María de Hostos Charter School (EMHCS) is a K-12 school serving over 1,000 students. EMHCS offers a dual language program at the elementary campus. Our school is fortunate to have staff, students, and parents working together to create partnerships for learning. It is the mission of the Eugenio María de Hostos Charter School to create a safe and nurturing community of learners where students earn the Seal of Biliteracy (English and Spanish), learn to advocate for social justice, and are prepared to enjoy and access what the world has to offer.