IT Assistant

The IT Assistant will provide day-to-day technical support to the IT Director and wider firm, ensuring the smooth operation of IT systems and services. This role is critical in maintaining high standards of system performance, security, and user support within a professional legal environment., Technical Support

• Provide first-line support to staff for hardware, software, and network issues
• Troubleshoot and resolve IT problems in a timely and professional manner
• Assist with the setting up user accounts, workstations and access permissions

Systems & Infrastructure

• Support the maintenance of IT systems, including servers, networks, and cloud services
• Monitor system performance and escalate issues to the IT Director where necessary

User Administration

• Manage user accounts in applications such as Microsoft 365 and practice management systems
• Ensure appropriate access controls are maintained in line with firm policies

Hardware & Software Management

• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Assist with software installations

Cybersecurity & Compliance

• Support implementation of IT security policies and procedures
• Assist with monitoring for security risks and maintaining compliance with legal and regulatory requirements (e.g. GDPR, SRA guidance)

Project Support

• Assist the IT Director with IT projects such as upgrades, migrations, and new software
• Help document the processes, procedures, and system configurations

Documentation & Administration

• Maintain accurate IT documentation and asset registers

AI

• Assist in exploring and developing AI platforms and systems
• Be involved in basic training on using AI and rolling out any adopted platforms

Training

• Provide in house training at team meetings and to new starters

Do you have experience in Technical support?, Do you have a High school diploma or GED?, Essential:

• Basic understanding of IT systems, networks, and troubleshooting
• Familiarity with Microsoft 365 and Windows
• Strong problem-solving skills and attention to detail
• Excellent communication skills, with the ability to support non-technical users
• Ability to prioritise workload

Desirable:

• Knowledge of case management and/or document management systems
• Awareness of cybersecurity best practices
• Relevant IT qualification or working towards one

Personal Attributes

• Professional and client-focused approach
• Discreet and able to handle confidential information
• Proactive and willing to learn
• Strong organisational skills and reliability, * A-Level or equivalent (required)

Pulled from the full job description

• Life insurance
• Company pension
• Private medical insurance
• Transport links
• Flexible schedule, This role offers an opportunity to develop technical skills and gain exposure to a broad range of IT systems within a legal practice.

Perks and Benefits:

• City centre office in a great location, with easy transport links and secure cycle storage.
• Regular social events
• Private health insurance - comprehensive cover for all staff
• Pension contribution
• Life assurance
• A generous holiday allowance
• An extra day of holiday leave for weddings and moving home.

In addition, Barr Ellison creates a positive workplace environment through offering:

• Flexible start and finish times to the working day
• Discretionary annual bonus, based on the firm's financial performance
• Christmas bonus
• Free legal services on non-contentious matters
• Reduced annual train season ticket
• 'Client finder' and 'employee finder' bonus

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance