Specialist UX/UI Content Designer

You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes. You will work collaboratively with digital colleagues to advocate for user-centred approaches that minimise customer pain points and reduce complaints. The role holder will translate user stories into clear, user-centred content across digital journeys. A knowledgeable content writer and content designer, they create and own all content used across digital channels, ensuring it meets tone of voice, brand, accessibility and regulatory standards. They work closely with the business to gather requirements, produce content for sign-off and ensure it is accurate, compliant and ready for delivery to provide accessible content across end-to-end journeys that support better outcomes. This role adds value by optimising digital journeys through simplifying complex information that reduces friction and supports digital adoption by our customers. We operate on a team-led, hybrid approach, spending at least one day per quarter in the Manchester office. Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

Find out more about the of joining Coventry Building Society. We reserve the right to close this advert early if we receive a high volume of suitable applications.

For this role you'll need to have:

• Proven experience within Financial Services (FS)
• Experience and aptitude in content writing (2+ years)
• Strong understanding of UX writing and user-centred design methodologies
• Demonstrated initiative and ownership; a proactive self-starter who can work independently
• Experience in stakeholder engagement, with the ability to collaborate and influence across teams

Experience in these areas would be helpful:

• Understand users and can identify who they are and what their needs are based on evidence, data and research
• Translate user needs into evidence-based insights
• Ability to prioritise workload effectively within a fast-paced environment
• Knowledge and understanding of customer pain points
• Understand the agile process of working

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters