ServiceNow Platform Admin

As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management.

Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.

Key responsibilities: ServiceNow ITSM administration (Incident Management focus), incident/problem resolution, security & access control, small platform changes, upgrades & deployments, reporting & MI, knowledge management, and collaboration with internal and external teams.

Do you have experience in ServiceNow?, * 3+ years' experience as a ServiceNow Administrator

• ServiceNow Certified System Administrator (CSA)
• Strong hands-on experience supporting Incident Management
• Experience delivering small platform changes and maintaining platform stability
• Excellent prioritisation and multitasking skills, managing multiple competing demands
• Strong communication and customer service skills
• Experience with documentation, reporting, and operational MI
• Working knowledge of ITIL processes (ITIL certification desirable)
• JavaScript / ServiceNow scripting experience (desireable)
• Experience working with offshore teams or ServiceNow partners
• Knowledge Management experience within ServiceNow

In addition to a competitive salary, we offer:

• 25 days annual leave, increasing with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months' service
• Employee Assistance Programme and benefits platform
• Ongoing learning and development opportunities

We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer. At Post Office, everyone's contribution matters - that's how we build Everybody's Business.

At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we'd love to hear from you. For more details visit careers.postoffice.co.uk