Technical support Assistant

In this role, you will be responsible for learning and developing expertise in our metering technology, providing first-line technical support to customers via phone and email, and assisting with technical enquiries in a professional and efficient manner. You will also support firmware testing, ensuring product reliability and performance, while maintaining accurate and well-organised records within our database systems., * Assisting customers with technical support queries via telephone and email

• Developing knowledge of company products, systems, and metering technology
• Supporting firmware testing and reporting findings
• Maintaining accurate customer and technical records within internal databases
• Assisting the Senior Support Technician with day-to-day technical operations
• Delivering excellent customer service and troubleshooting support

Do you have experience in Technical support?, We are seeking a proactive and technically minded Assistant to support our Senior Support Technician as part of our dynamic team. The ideal candidate will have a background in technology and customer service, with strong communication and organisational skills., The successful candidate will be detail-oriented, eager to learn, and capable of working both independently and collaboratively within a fast-paced environment. This is an excellent opportunity for someone looking to develop their technical career within an innovative industry.